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Get 6 FREE months of game-changing IT when you switch to GoTo Resolve. Offer ends 9/30/24. Contact us to learn more

GoTo Resolve x TeamViewer

Diferentemente do TeamViewer, o GoTo Resolve oferece suporte de TI ultrasseguro com logon único e geração de tickets já inclusos — além de gerenciamento e monitoramento remotos integrados.

Avaliação gratuita por 14 dias
Award winning GoTo Resolve multi-channel platform support tools.
Quer conhecer a melhor alternativa ao TeamViewer? Muito prazer, GoTo Resolve.
GoTo Resolve Premium TeamViewer Corporate
Acesso e suporte remotos Green checkmark. Green checkmark.
Gerenciamento e monitoramento remotos Green checkmark. Red cross to indicate unavailability.
Geração de tickets de suporte técnico Green checkmark. Red cross to indicate unavailability.
Segurança de confiança zero líder do setor Green checkmark. Red cross to indicate unavailability.
Preços transparentes Green checkmark. Red cross to indicate unavailability.
Antivirus Management ** Green checkmark. Red cross to indicate unavailability.
Pre-scripted, step-type automation Green checkmark. Red cross to indicate unavailability.
Patch Management Included $$ Green checkmark. Red cross to indicate unavailability.
Device Monitoring Included  $$ Green checkmark. Red cross to indicate unavailability.
Remote Execution Included  $$ Green checkmark. Red cross to indicate unavailability.
Asset Management Included  $$ Green checkmark. Red cross to indicate unavailability.
Integrations Included  $$ Green checkmark. Red cross to indicate unavailability.
*TeamViewer offer AI-assisted scripting only
**TeamViewer only support ThreatDown (powered by Malwarebytes)
$$ TeamViewer offers only as a paid add-on

GoTo Resolve outperforms TeamViewer where it matters most

See the top 3 reasons IT leaders and small- and medium-sized businesses are turning to GoTo Resolve vs. TeamViewer for consistent, consolidated support.

Veja por que o GoTo Resolve é melhor que o TeamViewer

Security

Arquitetura de segurança de confiança zero

Diferentemente dos riscos de segurança associados ao método de acesso por ID e senha reutilizáveis do TeamViewer, o GoTo Resolve oferece a primeira ferramenta de controle de acesso por identidade com arquitetura de confiança zero, que utiliza códigos de sessão únicos e um miniaplicativo executável simples para reduzir os riscos.1

Diagrama da arquitetura de segurança de confiança zero do GoTo Resolve com chave de assinatura.

ease of use

Recursos de monitoramento e gerenciamento remotos integrados

Com as ferramentas leves de monitoramento e gerenciamento remotos (RMM) do GoTo Resolve, você consegue executar tarefas essenciais, como gerar diagnósticos do sistema, automatizar tarefas repetitivas e instalar softwares — sem precisar programar nada. O TeamViewer está longe disso.

Tela do console de administração da ferramenta de monitoramento e gerenciamento remotos (RMM) do GoTo Resolve com recursos para gerar diagnósticos do sistema, automatizar tarefas repetitivas e instalar softwares.

functionality

Inclui geração de tickets de suporte

Por não contar com a geração de tickets nativa, os usuários do TeamViewer precisam usar integrações, que são pagas. A solução de geração de tickets do GoTo Resolve é nativa, fácil de usar e funciona em qualquer dispositivo. A geração de tickets conversacionais agrega recursos de suporte ao MS Teams, mas também pode ser feita pelos meios tradicionais.

Profissional de TI usando o recurso de geração de tickets de suporte do GoTo Resolve no notebook para responder a uma pergunta de ticket conversacional de um usuário sobre como adicionar uma impressora aos dispositivos conectados
"GoTo Resolve allowed us to do more in the first week than we were able to accomplish in a year with our previous RMM solution (TeamViewer), and at a fraction of the cost."
Steve Snider, System Administrator Eastern Industrial Automation
"GoTo Resolve allowed our small-but-mighty team of agents to provide a variety of support: from powerful proactive support like task automation to simple, fast remote control with ease."
Mark Darrah, Owner Nationwide IT Consultancy
"GoTo Resolve's user- and agent-friendly remote support functionality is invaluable for our core support use cases, while the rapidly expanding endpoint management features give us many new avenues of support to offer our customers and grow our business."
Yaron Assabi, Founder Digital Solutions Group

See why IT pros pick GoTo Resolve

With so many amazing features, GoTo Resolve has become a favorite for IT leaders across all industries. Here’s just a glimpse of what our all-in-one IT support solution has to offer.

It’s time to make more possible with GoTo Resolve

For a limited time, switch to GoTo Resolve and receive 6 free months of game-changing IT. Contact our team or get started with your free 14-day trial today to learn more.

Start for Free Contact Sales
Promotion ends September 30, 2024, at 11:59 PM EDT time. Offer valid for net-new GoTo Resolve customers only.
This offer cannot be applied to product renewals or product swaps.
  1. https://oxleyconsults.com.ng/aritcle/potential_risk_of_remote_access_software/
  2. https://www.zdnet.com/article/following-oldsmar-attack-fbi-warns-about-using-teamviewer-and-windows-7/
  3. https://www.bleepingcomputer.com/news/security/teamviewer-confirms-undisclosed-breach-from-2016/
  4. https://www.bleepingcomputer.com/news/security/teamviewer-abused-to-breach-networks-in-new-ransomware-attacks/
  5. https://www.g2.com/compare/goto-resolve-formerly-gotoassist-vs-teamviewer-remote?category_id=&company_segment=
  6. https://www.youtube.com/watch?v=zNH65Zezyxo&list=PLYvl6So5EtRdtKY0-cxrUV3UalYAXLEEj&index=4
  7. https://www.goto.com/resources/case-study-tti