Success Story: Blue Chip PFP
Blue Chip PFP is a leading passive fire protection specialist, with offices in Sheffield and Birmingham. Following strong growth, the company needed to update its telephone system, having managed for many years with a single 0800 phone line.
Alannha Welborn, Office Manager North, at Blue Chip PFP, says: “As our employee numbers increased, we wanted to provide a more professional and efficient service for clients calling in to our business.”
As part of its telephony upgrade, the company worked with audio branding consultancy PHMG. They recommended switching to GoTo Connect cloud telephony to provide the best platform.
PHMG and GoTo supported Blue Chip PFP to develop a new telephone system, combining GoTo Connect with call-management systems, dial plans and Audio Branding. Read the full story about how GoTo Connect has enabled Blue Chip PFP to enhance the client experience while supporting its hybrid workforce to operate flexibly from multiple locations.
Founded in 2016, Blue Chip PFP is a third-party accredited passive fire protection contractor. It is the UK’s leading passive fire protection specialist, with offices in Sheffield and Birmingham. It offers a wide range of fire-stopping services and solutions, to protect buildings and prevent fires from spreading. www.bluechippfp.co.uk
“Callers are now directed straight to the right person. It’s easy to transfer calls to desk phones or mobiles – so clients can quickly connect to anyone in the company, wherever they’re working.”
-Alannha Welborn
Office Manager North, Blue Chip PFP