One of the best things about this job is getting the chance to interact with so many of our customers. Hearing how they are dealing with the challenges we’ve all faced over the past few years and how they are prepared to weather whatever is ahead is critical knowledge in order for us to build products that solve those problems. So, when we receive recognition from customer review sites like G2, we celebrate!
Today we are excited to celebrate G2’s Summer 2022 reports. Across the board, products like GoTo Connect, GoTo Meeting, GoTo Webinar, Rescue, Central, and GoTo Assist, were some of the highest-rated in their respective categories. Among the most notable badges awarded include #1 Best Results in UCaaS Platforms for product GoTo Connect, #1 Leader in Co-Browsing for product Rescue, and #1 Fastest and Most Implementable in Service Desk for product GoTo Assist.
G2 is the world’s largest and most trusted software marketplace. With 1.7 million reviews and counting, G2 helps people around the world make better buying decisions—and reach their potential.
GoTo received top rankings in Usability Index, Results Index, Relationship Index, and Implementation Index Reports, which are based on ratings by business professionals. GoTo has also received top rankings in various Grid reports by receiving positive reviews from verified users compared to similar products in particular categories.
But don’t take our word for it. Hear what some of our customers had to say:
GoTo Connect: “We receive an incredibly high volume of calls every day. Utilizing a better dial plan with auto-attendant menus to get callers in the right lane, queues to keep callers on the line instead of their hanging up and calling back on loop until somebody answered, combined with the power of the contact center to see what times have higher call volumes, who is answering the calls and how quickly are they able to get to the next call, has allowed us to handle more calls daily and reduce the number of missed calls and voicemail to return daily.” - Administrator in Small Business Veterinary (read the full review here)
Rescue: “We have been using Rescue for several years and our agents and customers appreciate the ease of use and performance. I value the partnership with the GoTo teams and their desire to see their customers succeed and grow using their tools.” - Theo K, Global Content Manager, Enterprise (read the full review here)
Central: “Central works really well for us as we access multiple customers in numerous locations. Great place to see all my customers at one time and see the status of their equipment.” - Edward H, Service Manager, Small-Business (read the full review here)
GoToAssist: “I am able to connect to other computers in our network and my workplace in order to perform critical updates or assist people who are struggling with a particular task in real time. Also, I have helped several employees complete mandatory trainings remotely.” - User in Non-Profit Organization Management, Mid-Market (read the full review here)
To learn more about how GoTo can help with all your IT Support and Management and Communications needs, please visit www.goto.com.