We wanted to let you know about a change that may impact some of our users. We have been alerted by our telecom provider that Chinese regulators are deactivating a series of toll-free Chinese phone numbers on Sunday, September 17th. This change will impact certain GoToMeeting, GoToWebinar, GoToTraining and OpenVoice users starting or joining meetings in China using toll-free numbers.
If you have a meeting scheduled with a Chinese number beginning with 4007, the number will be deactivated on September 17th. If your meeting dial-in number in China begins with 10800 or 4001 or 4008, then you are NOT impacted. VoIP calling will also remain unaffected.
For events that are impacted, you will need to switch your Chinese dial-in number to one of the new product specific numbers below:
- GoToMeeting: 4008 866 143
- GoToTraining: 4008 866 153
- GoToWebinar: 4008 866 144
- OpenVoice: 4008 866 142
For meetings that are impacted, the best course of action is to delete the affected meeting and create a new event. The new meeting will automatically include the correct dial in information for Chinese participants. Alternatively, if you know who in your meeting will be joining from China you can manually send them the appropriate new dial in information from the above chart without changing the invite for other attendees.
We would like to apologize for any inconvenience this may cause. Should you require any further information regarding this change, please do not hesitate to contact our Customer Care team by visiting our support center at https://support.logmeininc.com/.