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GoTo Resolve vs TeamViewer

Contrairement à TeamViewer, GoTo Resolve offre une assistance informatique ultra-sécurisée avec SSO, gestion de tickets, surveillance et gestion à distance.

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Award winning GoTo Resolve multi-channel platform support tools.
Vous cherchez un logiciel de bureau à distance gratuit, autre que TeamViewer ? Découvrez GoTo Resolve.
GoTo Resolve Premium TeamViewer Corporate
Accès et assistance à distance Green checkmark. Green checkmark.
Gestion et surveillance à distance Green checkmark. Red cross to indicate unavailability.
Gestion des tickets de bureau d’assistance Green checkmark. Red cross to indicate unavailability.
Sécurité Zero Trust de pointe Green checkmark. Red cross to indicate unavailability.
Un prix prédéterminé Green checkmark. Red cross to indicate unavailability.
Antivirus Management ** Green checkmark. Red cross to indicate unavailability.
Pre-scripted, step-type automation Green checkmark. Red cross to indicate unavailability.
Patch Management Included $$ Green checkmark. Red cross to indicate unavailability.
Device Monitoring Included  $$ Green checkmark. Red cross to indicate unavailability.
Remote Execution Included  $$ Green checkmark. Red cross to indicate unavailability.
Asset Management Included  $$ Green checkmark. Red cross to indicate unavailability.
Integrations Included  $$ Green checkmark. Red cross to indicate unavailability.
*TeamViewer offer AI-assisted scripting only
**TeamViewer only support ThreatDown (powered by Malwarebytes)
$$ TeamViewer offers only as a paid add-on

GoTo Resolve outperforms TeamViewer where it matters most

See the top 3 reasons IT leaders and small- and medium-sized businesses are turning to GoTo Resolve vs. TeamViewer for consistent, consolidated support.

Découvrez pourquoi GoTo Resolve est plus performant que TeamViewer

Security

Architecture de sécurité Zero Trust

Contrairement à TeamViewer, dont la méthode consiste à réutiliser un identifiant et un mot de passe, GoTo Resolve propose le premier outil de contrôle d’accès basé sur l’identité Zero Trust : les codes de session uniques et l’applet en exécution seule réduisent les risques.1

Diagram of GoTo Resolve's zero trust security architecture with signature key.

ease of use

Fonctionnalité de surveillance et de gestion à distance (RMM) intégrée

Les outils de surveillance et de gestion à distance (RMM) intégrés et allégés de GoTo Resolve vous permettent de réaliser des tâches essentielles, comme obtenir des diagnostics système, automatiser les tâches répétitives et installer des logiciels, même si vous ne maîtrisez pas les scripts. TeamViewer ne vous offre pas cette possibilité.

GoTo Resolve support dashboard with options for instant remote support, mobile device support, and camera share.

functionality

Gestion des tickets de bureau d’assistance incluse

Sans gestion de tickets intégrée, les utilisateurs de TeamViewer doivent recourir à des intégrations, ce qui ajoute des frais. La solution de gestion de tickets facile à utiliser et compatible avec tous les appareils de GoTo Resolve est intégrée à l’application. La gestion de tickets conversationnelle intègre la fonctionnalité d’assistance à MS Teams, et fonctionne également avec la gestion de tickets traditionnelle.

Professionnel de l’informatique qui utilise la fonctionnalité de gestion de tickets de bureau d’assistance de GoTo Resolve sur son ordinateur portable pour répondre à la question posée par un utilisateur via la gestion de tickets conversationnelle sur l’ajout d’une imprimante à ses appareils connectés.
"GoTo Resolve allowed us to do more in the first week than we were able to accomplish in a year with our previous RMM solution (TeamViewer), and at a fraction of the cost."
Steve Snider, System Administrator Eastern Industrial Automation
"GoTo Resolve allowed our small-but-mighty team of agents to provide a variety of support: from powerful proactive support like task automation to simple, fast remote control with ease."
Mark Darrah, Owner Nationwide IT Consultancy
"GoTo Resolve's user- and agent-friendly remote support functionality is invaluable for our core support use cases, while the rapidly expanding endpoint management features give us many new avenues of support to offer our customers and grow our business."
Yaron Assabi, Founder Digital Solutions Group

See why IT pros pick GoTo Resolve

With so many amazing features, GoTo Resolve has become a favorite for IT leaders across all industries. Here’s just a glimpse of what our all-in-one IT support solution has to offer.

It’s time to make more possible with GoTo Resolve

For a limited time, switch to GoTo Resolve and receive 6 free months of game-changing IT. Contact our team or get started with your free 14-day trial today to learn more.

Start for Free Contact Sales
Promotion ends September 30, 2024, at 11:59 PM EDT time. Offer valid for net-new GoTo Resolve customers only.
This offer cannot be applied to product renewals or product swaps.
  1. https://oxleyconsults.com.ng/aritcle/potential_risk_of_remote_access_software/
  2. https://www.zdnet.com/article/following-oldsmar-attack-fbi-warns-about-using-teamviewer-and-windows-7/
  3. https://www.bleepingcomputer.com/news/security/teamviewer-confirms-undisclosed-breach-from-2016/
  4. https://www.bleepingcomputer.com/news/security/teamviewer-abused-to-breach-networks-in-new-ransomware-attacks/
  5. https://www.g2.com/compare/goto-resolve-formerly-gotoassist-vs-teamviewer-remote?category_id=&company_segment=
  6. https://www.youtube.com/watch?v=zNH65Zezyxo&list=PLYvl6So5EtRdtKY0-cxrUV3UalYAXLEEj&index=4
  7. https://www.goto.com/resources/case-study-tti