Success Story: Bradshaw Taylor
Bradshaw Taylor’s on-premise IP telephone system needed quickly to be adapted in order to accommodate people working from home but lacked the reliability and monitoring capabilities to support a remote workforce. NXTGen Technology, the company’s IT services provider and GoTo partner introduced them to GoTo Connect, which offered exactly the dial plan and contact centre functionality Bradshaw Taylor was looking for.
Bradshaw Taylor is a family-owned distributor of outdoor, country and lifestyle clothing and equipment. It supplies high-quality products from seven leading brands, including Sherpa, Schöffel, Le Chameau and Keen.
“Customer service is not an easy job, but GoTo Connect provides everything we need to make our work simpler and less stressful. The contact centre analytics and functionality enable our teams to perform better and keep our customers happy.”
-Michelle McGrath
Customer Service Manager, Bradshaw Taylor
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