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Phone System

Intuitive, customizable cloud phone system with secure voice, video meetings and chat.

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Includes:
  • Free calls to 50 countries and included toll-free minutes*
  • Unlimited auto attendants, dial plans, call routing and queues
  • Video meetings up to 250 participants
  • Teams chat, SMS and MMS**
  • SSO, Multi-site admin and device management

Connect CX

A comprehensive suite of customer experience tools including new integrations, reporting and attendant console in one solution.

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Everything in Phone System plus:
  • WhatsApp, Facebook, Instagram, SMS campaigns, web chat and surveys**
  • Shared inbox centralizing multi channel communications
  • Enhanced reporting and analytics (Interaction details, AI call summaries, customizable dashboards)
  • Attendant console to streamline call management
  • Advanced integrations with ServiceNow, Zendesk and more

Contact Center

AI-powered contact center software built to empower agents, inform supervisors and simplify operations.

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Everything in Phone System and CX plus:
  • AI Chat Analysis, supervisor analytics, real time and historical reports
  • Agent dashboard and softphone
  • Skills assignment, tag and priority management
  • Call wrap up, auto queue callback and auto dialer
  • Monitor and coach agents, co-browsing, call dispositions
Phone System Connect CX Contact Center
Cloud Phone System
Call from Any Device, Anywhere.
Communicate anywhere, on any device, via desktop, web, iOS and Android apps.
24/7 Customer Support
Existing Number Porting
Keep your existing mobile or landline number(s) with easy porting (transferring) to GoTo Connect's cloud phone service.
Local, Toll-Free & Vanity Numbers
Choose a number that best suits your business and resonates with your customers.
Toll-Free Minutes
Add a toll-free number to your plan for your customers' convenience.
 1,000 free minutes shared across account* 1,000 free minutes shared across account* 1,000 free minutes shared across account*
International Calling
Make and receive calls between 50+ countries - included free with specific plans.
 50+ countries included free* 50+ countries included free* 50+ countries included free*
Smart Call Routing
Never miss another call. Route calls to multiple phones in a specified sequence so you or someone on your team is always within reach, wherever you are. Click to expand
Auto Attendants Recorded Greetings
Custom greetings seamlessly route callers to the right place.
 Unlimited Unlimited Unlimited
Customizable Dial Plans
Map out call flows using an intuitive drag-and-drop interface. Set different patterns for after hours, weekends or holidays. Click to expand
Unlimited Unlimited Unlimited
Ring Groups
Ensure calls are answered quickly by configuring multiple devices to ring simultaneously until an agent can answer.
 Unlimited Unlimited Unlimited
Call Queues
Distribute incoming calls to participating agents for effective customer service and minimal wait times.
Hot Desking
Allow users to share office phones and workstations by logging in to any device using their GoTo Connect account.
Emergency Calling (E911)
Access emergency calling services and dial 911 directly from your IP deskphone or softphone.
Virtual Fax Manager
Save time and hassle by sending and receiving faxes right from your email inbox. Click to expand
Voicemail to Email
Get voicemail recordings sent to your email inbox with a text transcription, so you can listen or read at your convenience.
Call Handling
View Caller ID, then park, transfer, or forward calls to the right person – without disconnecting the caller in the process.
Paging
Quickly reach one or several colleagues by communicating over two-way speakerphone.
Intercom
Reach colleagues anywhere with intercom messages. Receiving phones answer on speakerphone unless on "Do Not Disturb."
Call Recording
Record all company calls or just those from specific numbers within your account. Access cloud-stored recordings from anywhere.
Multi-Site Compatible
Manage all your sites and customize users and devices by site. Configure emergency 911 for different locations.
 Unlimited Unlimited Unlimited
Attendant Console
Meetings and Messaging
Team Messaging with File Sharing
Keep your business connected with easy-to-use team chat. You can also share images, documents and files with your team members and messaging groups. Click to expand
SMS & MMS
Send & receive SMS & MMS. Your plan comes with a certain number of credits per seat, per month. An overage rate will be applied once that allowance is reached. Only available in the United States and Canada.
Automated SMS Messages
Enable automatic text responses and personalize the message for your customers.
Video Meetings
Hold video meetings with screen sharing, in-session chat, anywhere on any device.
Up to 250 meeting participants Up to 250 meeting participants Up to 250 meeting participants
Local and Cloud Meeting Recording
Access meeting recordings for playback later. Record your meeting directly from your account or store your recording to a cloud storage service for a minimal fee.
AI Meeting Summary
AI-powered meeting overviews and actionable next steps for post-session.
Closed Captioning
Automatically transcribe spoken words in as text in real time.
End-to-End Video Encryption
Keep your meeting private from those who don't have the decryption key or password. End-to-End Encryption (E2EE) provides an additional form of encryption for an extra layer of security.
Flexible Layout
Customize your personal meeting experience view by splitting or "popping out" the GoTo desktop app into multiple window, organized in any way that best suits your needs.
Smart Notes
Take notes directly inside a meeting session. Notes are automatically saved and can be shared instantly after the meeting.
Meeting Co-Organizers
Designate a co-organizer to start and run meetings on your behalf (only members of your account can be co-organizers).
InRoom Link (H.323.SIP)
Join and host meetings directly from your existing conference room system.
Meeting Transcriptions
Access and view meeting transcriptions post session. You can search, copy, and download the transcript locally to your computer
Miro Integration
Collaborate and whiteboard with Miro directly in your GoTo Connect meeting sessions.
Breakout Rooms
Organizers and co-organizers can split meeting attendees into smaller groups for separate discussions. A great way to keep attendees engaged, manage conversations, and work in smaller groups.
Emoji and Audio Reactions
Use reactions to quickly and easily participate in the session to engage without speaking. If enabled by the organizer, you can send reactions with sound effects.
Customer Experience Tools
Shared Inbox
Using our shared inbox allows your team members to see and respond to any message responses with your shared contacts.
Custom Surveys
Create a custom survey to assess your customer's experience. Send as part of a text campaign or set up automatic follow-up surveys.
AI-Powered Messaging Assistant
Customize your messages with AI based on what your message is about, the tone and campaign type.
WebChat Channel
Set up a webchat widget to communicate to your customers through your website.
Facebook & Instagram Messenger Channel
Connect your messaging to Facebook or Instagram Messenger to reach more customers in one centralized place.
WhatsApp Channel
Manage all WhatsApp customer interactions in one unified inbox.
SMS & MMS Campaigns
Create SMS and MMS campaigns to send custom messages to customers in bulk.
Campaign Templates
Customizable pre-defined campaign templates tailored for a variety of goals, industries, and audience types.
Custom Contact Fields
Add custom fields or import custom fields into a contact profile.
Contact Segmentation
Segment your contacts by groups for more efficient targeting, analysis and information management.
Chat Assistant
An automated conversational chat assistant designed to engage customers through interactive, predefined conversational flows.
Analytics
System Health Dashboard
Proactively monitor the network health of your account, from audio quality and call volume to audio delay and audio connection.
Call Routing Optimizer & Analytics
View call volume analytics to help understand your call flow, troubleshoot dropped calls, and optimize your most frequently used extensions to provide the fastest service to your customers.
SMS/MMS Volume and Delivery Status
View the status of text messages sent per day and if delivery failed or was successful. You will be able to see reasons why the message deliver has failed for better optimization.
SMS Usage Reports
Detailed report on SMS usages and billing.
Proactive System Alerts
Set up individual network alerts so you can be notified and stay ahead of any issues that may aries.
Real-Time & Historical Reports
Access powerful analytic boards to help you make more informed decisions and generate better outcomes for your business.
Customizable Dashboards
Create custom dashboards to measure and share for increased optimization of your outcomes and team efforts.
Call Reports
Detailed call reporting with call activity, call recordings, and conversation based reports.
Interaction Details
View the complete customer journey from start to finish. This comprehensive view allows for troubleshooting, valuable insights into the customer journey, and a better understanding of the overall experience.
AI Call Summaries
Get instant call summaries powered by AI.
AI Call Transcripts
Access and search call content in text format to quickly find specific information and uncover valuable insights.
AI Chat Analysis
Receive scores powered by AI for each resolved conversation to help gain a better understanding on how the chat went and overall customer emotion.
Contact Center Capabilitites
Intelligent Call Routing
Use intelligent call routing (ICR), or skills-based routing, in your queues to match customers with the teammember best suited to meet their needs.
Call Campaign
Create campaigns, or outbound call queues to make calls in a timely manner and manage outbound dialing.
Ring Strategy
Customize your inbound call queue settings to optimize for performance.
Position Announcement & Frequency
Periodically announce to callers waiting in queue. Customize the frequency of the announcement.
Custom Ringback Music
Set up music for callers waiting in queue.
Call Dispositions
Easily label the outcome of a call to gain valuable information and optimize the customer experience.
Skill Assignment
Assign skills to teammembers to more efficiently match the right individual with callers.
Tag Management
Create and manage tags for conversations to easily categorize chats and quickly identify top pain points.
Priority Management
Add a weighted score to call queues to prioritize calls when an agent is assigned to multiple queues.
Call Wrap-Up
After a call, enable a time post-call for team members to provide notes.
Monitor & Coach Agents
Effectively coach and support your team by listening in-real-time to their calls or watching their chat conversations.
Auto Queue Callback
Allow callers to hold their place in a queue without having to remain on the line.
Agent Softphone
Manage calls from a dedicated softphone widget rather than the main desktop or web app. The widget will stay on top of other windows, making it easy to find and use.
Agent Dashboard
Manage your status in assigned queues, view high-level queue activity, engage in calls and chats, and manage your settings.
Auto-Dialer
Includes the ability to incorporate agentless dialer, list management, and preview dialing capabilities
Co-Browsing
Seamlessly and securely initiate a shared browser experience with customers when visual guidance is needed, all while you communicate with customers in any chat channel.
Custom Surveys
Create a custom survey to assess your customer's experience. Send as part of a text campaign or set up automatic follow-up surveys.
Administration
Single Sign-On
Set up a SAML-based single sign-on (SSO) option for your global GoTo account to provide a simplified sign-in experience for you users.
Call Management and Phone System
Configure and manage your phone system and call routing across your entire account.
Multi-Site Admin and Management
Manage all locations and users in a single account for easy re-use and emergency services.
Device Management
View and manage all of your devices in one place. You can add a device and activate it to your account so your users can make and receive calls appropriately with their selected settings.
Admin GoPilot
AI-powered assistance for configuration needs.
AI Text-To-Speech Sound Clips
Generate audio clips and greetings for your phone system with text to speech functionality.
Basic Integrations
Access to Microsoft Teams, Outlook, and Google Suite.
Custom Roles and Permissions
Add users to system-generated and custom roles, and add, edit or delete custom roles to match your company needs.
Advanced Integrations
Access robust integrations across common CRMs including Salesforce, Microsoft Dynamics, Zoho, and more.

*Toll-Free Minutes and International Calling may differ by region.

**SMS availability and subsequent SMS and MMS credits may differ by region.




Every GoTo Connect Plan includes:

  • 24/7 Support

    We’re on call around-the-clock with #1 customer-rated service.

  • Unified Admin

    One portal for managing your phone, meetings, messaging, and contact center.

  • Scalability

    Easily add more users, numbers, and extensions as your business grows.

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See why customers love GoTo Connect's pricing

We have been extremely pleased with GoTo Connect.
Incentivized Review
Jan 7, 2024

GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced... 

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sandeep kambojSoftware EngineerTech Casa LLPComputer Software | 11-50 employees
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My Honest Experience with GoTo Connect (Formerly LogMeIn and Jive)..... The real uncut version.
Incentivized Review
Nov 25, 2022

We have saved hundreds each month from local communication companies 

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brad kercherOperations ManagerOhio Green WorksRetail | 11-50 employees
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Choose GoTo Connect, you'll be glad you did!
Incentivized Review
Sep 14, 2022

This system incorporated video conferencing and phone service into one provider, saving at least $1,000 annually for my... 

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Karen CarusoCEO (Chief Executive Officer)Home Builders & Remodelers Association of the ValleyNon-profit Organization Management | 1-10 employees
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Frequently Asked Questions

Depends on your business and your needs! Contact our sales team to learn more.
Hardware is optional! GoTo Connect’s video conferencing, voice calls, messages and admin features all work right on your computer or mobile device – whether in your browser or the GoTo app. If you need to build a phone system for your office, talk to our sales team.
Yes! We offer a multitude of integrations to streamline workflows and maximize productivity. Check out our integrations marketplace for more information. Can't find what you’re looking for? Build your own with the help of our developer center.
Yes! Contact us at 1-866-890-8931 to learn how GoTo Connect is designed to drive productivity and growth for businesses. Learn about our business pricing options.

Getting started with GoTo Connect is easy! With our intuitive interface and visual dial plan editor, you can quickly create and customize your phone system, no IT experience needed.

Exact time to deployment is different for everyone, and depends on how many seats you have, how many numbers you’re porting (transferring), unique business needs, among other factors.

If you need assistance setting up, we’re always here to help.

Free international calling up to 52 countries is included only in Standard tier. For more details on country availability and calling rates visit our international calling page.
We are required to charge any applicable taxes based on your location.
SMS credits are an allowance provided to your GoTo Connect account to send and receive SMS and MMS messages. 

SMS (Short Message Service) is the standard format for sending text messages. Each SMS message deducts at least 1 credit from your allowance. A single credit accounts for up to 160 simple characters (excluding emojis, links, or pictures). SMS credits reset every month. SMS service is only available in the US and Canada. After allotted SMS credits are used, the overage charge in the US is $0.0055 per credit and in Canada is $0.00715.

MMS (Multimedia Messaging Service): This format allows you to send messages with multimedia content, such as pictures, audio, and video. Sending an MMS message will deduct 3 SMS credits from your allowance, reflecting the additional resources and bandwidth required for multimedia. MMS service is only available in the US and Canada.

Still not sure which plan works best for you?

Our experts are here to help! Get a free personalized demo tailored to your business needs and a custom quote to simplify your decision-making.

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