LogMeIn Resolve (formerly GoTo Resolve) AI Features for IT Management and Support

Meet AI-powered IT management and support for the future

Leverage the power of AI to increase your IT efficiency and improve your customer experience, all built into LogMeIn Resolve with even more features coming soon.

Unlock the power of artificial intelligence

Click here to play video explaining Resolve AI features.

AI Assistant

Reimagine your service desk with GoPilot: the intelligent AI assistant built for faster, easier, and smarter resolutions

Streamline Workflows

Streamline Workflows

GoPilot for Agents:

  • Simplify routine tasks such as performing device diagnostics, managing devices, identifying updates, and more.
  • Perform critical actions and receive real-time responses to queries via voice command or text input in any language.

GoPilot for End Users:

  • End users can leverage AI-generated tips to remediate issues independently. If further assistance is required, a ticket will be automatically generated to an agent from the customer portal.
AI chatbot assisting a user with a screenshot translation.

Integrated AI

LogMeIn Resolve is using AI to make IT workflows more efficient and automated, helping you get more done daily.

End User Troubleshooting

End User Troubleshooting

Boost user satisfaction with AI-driven issue resolution

  • Streamlined request process: simply sign in to the customer portal, describe the issue on the Helpline page and request live agent support.
  • Instant agent notification: receive alerts when assistance is needed, ensuring prompt support in accordance with service desk SLAs.
  • Smart troubleshooting tips: while awaiting agent support, end users are offered smart, AI-generated troubleshooting tips.
Example of AI notifications from Resolve alerting a user on their desktop.

A smarter way to manage your IT

Frequently asked questions

Plus, get even more with LogMeIn Resolve

Experience the power of tightly integrated ticketing, asset management, remote access, and more – all from a single platform, at no extra cost.

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Resolve AI Chatbot.

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