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Meet AI-powered IT management and support for the future

Leverage the power of AI to increase your IT efficiency and improve your customer experience, all built into GoTo Resolve with even more features coming soon.

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Unlock the power of artificial intelligence

As an IT leader, your plate is overflowing with critical tasks. But what if there were a way to lighten the load, streamline IT processes, and reclaim precious time?

Enter artificial intelligence (AI). It’s not just a buzzword; it’s a resource that offers a smarter, more productive way of working. Thats why we’re infusing AI across GoTo Resolve to eliminate manual processes, enhance everyday work experiences, and boost IT efficiency.

Click here to play video explaining Resolve AI features.

AI Assistant

Reimagine your service desk with GoPilot: the intelligent AI assistant built for faster, easier, and smarter resolutions

Streamline Workflows

GoPilot for Agents:

  • Simplify routine tasks such as performing device diagnostics, managing devices, identifying updates, and more.
  • Perform critical actions and receive real-time responses to queries via voice command or text input in any language.

GoPilot for End Users:

  • End users can leverage AI-generated tips to remediate issues independently. If further assistance is required, a ticket will be automatically generated to an agent from the customer portal.
AI chatbot assisting a user with a screenshot translation.

Integrated AI

GoTo Resolve is using AI to make IT workflows more efficient and automated, helping you get more done daily.

End User Troubleshooting

Boost user satisfaction with AI-driven issue resolution

  • Streamlined request process: simply sign in to the customer portal, describe the issue on the Helpline page and request live agent support.
  • Instant agent notification: receive alerts when assistance is needed, ensuring prompt support in accordance with service desk SLAs.
  • Smart troubleshooting tips: while awaiting agent support, end users are offered smart, AI-generated troubleshooting tips.
Example of AI notifications from Resolve alerting a user on their desktop.

A smarter way to manage your IT

  • Professional using GoTo Resolve's AI system to save time while working.

    Save time

    Offload manual tasks and enhance the agent and end user experience with time-saving tools like scheduled automations, pre-written scripts, resolution recommendations, and mass deployments.
  • A man working on his laptop scaling his business.

    Focus on what matters

    When faced with bandwidth or retention challenges, process efficiencies count. So you can spend more time getting ahead of security threats, enhancing customer experiences, and scaling your business.
  • A woman looking at her phone showcasing remote session support, while sitting with her dog.

    Get better resolutions

    With features like on-screen remote session support, automated session summaries, anomaly detection, and real-time diagnostics, IT teams can keep a pulse on their fleet without disrupting end users.

Frequently asked questions

A knowledgeable, AI-powered assistant that can perform tasks for you and answer questions about your devices and infrastructure in GoTo Resolve. It leverages Large Language Models (LLMs) to analyze complex data sets and provide highly relevant results.
GoPilot is for support agents with a paid GoTo Resolve license who want to save time and improve their day-to-day workflows drastically. By having access to your device data, combined with the potential of AI, you can accomplish many tasks by asking GoPilot in your own words.

For example, instead of navigating to the devices page, filtering for a specific location, and then manually looking at the table to get an overview of the health status of those devices, you could just say: "How's the health of all Denver machines?" Since GoPilot is constantly screening your environment, it would provide you with a concise overview, along with critical findings and suggestions for next steps.
AI is the latest and most significant technological shift in our time and will impact virtually any industry and market in the years to come. At GoTo, instead of just reacting to issues and extinguishing fires, we want to use AI-powered automation and detection to reduce ticket volumes, system outages, and thus end-user satisfaction. AI will drastically increase agent productivity, allowing for more focus on real value generators, such as customer relationship management and growth activities, as well as structural improvements for systems and processes. Finally, AI will enable companies to be more competitive and profitable, and agents will have higher job happiness as repetitive tasks will be automated.
GoPilot uses different OpenAI models, depending on the specific feature in GoTo Resolve. For screenshot analysis and session summaries, we use OpenAI's GPT-4V(ision) model, whereas for the chat assistant, we mainly use GPT3.5 Turbo.

For some other AI features, we use Microsoft Azure ML, which in turn uses the OpenAI platform in the same way. For users, there should be no difference in the AI experience.
Yes. GoTo Resolve has been GDPR compliant long before we started introducing AI features, and we will continue on this path. We will only store data that is necessary to provide our services, and we have auto-deletion mechanisms in place that are in line with GDPR. However, keep in mind that you should never send any sensitive, confidential, or PII data to GoPilot or any other third-party application.

Plus, get even more with GoTo Resolve

Experience the power of tightly integrated ticketing, asset management, remote access, and more – all from a single platform, at no extra cost.

Learn More Start for Free

  • Remote Access

    Connect to your remote devices as if they were right in front of you – on or off your network, from any location.

  • Helpdesk

    Modernize your IT help desk by bringing the support request process onto the messaging platforms you’re already using, like Microsoft Teams and more.

  • Asset Management

    Efficiently manage and optimize assets by tracking, securing, and exporting mission-critical device data.

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Resolve AI Chatbot.