GoTo Connect for Automotive
Built for Auto. Built for Growth. One AI-driven platform. Total Dealership Control.
The best communications platform for automotive dealerships.
Deliver exceptional experiences to drive sales and build loyalty
GoTo Connect for Automotive is an AI-powered communications platform purpose-built for dealerships, streamlining every interaction from closing deals to scheduling service.
-
Purpose-built
GoTo Connect for Automotive is a solution that solves your dealership's unique challenges. -
Robust CRM integration capabilities
Easily leverage customer data to deliver personalized interactions at every customer touchpoint. -
Omnichannel across all devices
Engage across multiple communication channels to provide exceptional customer experiences.
The only communications platform built for the entire team
Business Development Center
- Meet customers where they are with omnichannel communication capabilities.
- Personalize interactions with CRM integration, allowing reps to access customer history and preferences.
- Centralized dashboards provide real-time insights and team performance.
- Send personalized updates on vehicle availability, financing options, and promotions.
- Monitor call quality, response times, and engagement rates with built-in analytics tools.
Featured Dealership Integrations
Seamless integrations and partnerships with leading CRM and Dealer Management Solutions (DMS)
-
VinSolutions
Identify opportunities faster, close more deals, and build lasting loyalty by seamlessly integrating communications into VinSolutions CRM. -
CDK CRM - eLeads
Unify customer communications with sales and service data enabling faster follow-ups, personalized interactions, and a more efficient and customer-focused experience. -
Tekion
Unify your automotive retail ecosystem to deliver a seamless experience for both customers and dealership staff. -
Momentum
Increase sales, improve transparency, and boost loyalty — with communications directly into Momentum CRM. -
Purple Cloud
Manage all engagements seamlessly with call tracking, texting, and chat fully integrated with all major dealership CRMs. -
Car Wars
Enhance call tracking, improve customer experience, and access actionable metrics fully integrated with all major dealership CRMs.
If you are an automotive vendor and want to connect, check out our API marketplace.
Never miss a sale. Never miss a service
- Meet customers where they are: Provide personalized experiences across every department from Sales to Service to BDC.
- Utilize our AI Receptionist to streamline communications for faster responses, minimized workload on dealership staff, and enhanced customer experience.
- Engage leads or customers across voice, WhatsApp, social, SMS, and web chat.
From first impressions to lasting loyalty, use customer data to personalize the car buying and service experience
- With robust CRM integration capabilities, your dealership can easily and effectively leverage customer data to deliver personalized interactions at every stage—from first contact to service retention.
- Real-time data synchronization and screen pops for calls allow teams to access customer information instantly.
- Ensure a smooth, engaging experience that drives more sales and long-term loyalty.
From showroom to service bay, keep your dealership running with modern communication tools
- Optimize and modernize collaboration across every department including Sales, Service, Finance, and your BDC.
- From a cloud phone system, virtual fax, and a mobile app that supports operations, to reporting and call recording capabilities, GoTo Connect is equipped to streamline dealership processes and enhance customer experience.
- Close deals anywhere by voice, video, and a world-class mobile app.
Get the right insights at the right time by adding more horsepower to your reporting capabilities
- Simplify multi-location management with centralized, pre-built reporting dashboards and automated scheduled reports.
- SMS reports provide visibility into conversations including message volume and frequency.
- Gain real-time insights across all rooftops, track key metrics effortlessly, and make data-driven decisions that improve efficiency and drive growth.
- Call recordings and reports safeguard your dealership from legal disputes, ensuring transparency and accountability in every customer interaction while providing invaluable tools for training and growth.
Fuel your teams with AI to significantly enhance operations, improve customer satisfaction, and drive operational efficiency.
- Reduce administrative workload with AI automated post-call summaries and notes.
- Utilize real-time AI alerts for negative sentiments allow dealership managers or supervisors to step in immediately during customer interactions.
- Fine-tune processes, marketing, and service delivery with historical analysis of customer sentiment and topics.
- Proactively address concerns and identify training opportunities for staff with by using AI to monitor specific keywords and trends during interactions.
See how GoTo works for dealerships
Case Study: BMW of Murray
Overcoming the challenges of a legacy phone system can unlock amazing growth and better ways of working. See how one dealership made the switch.
eBook: GoTo for Dealers
Get the guide to see how GoTo’s award-winning cloud phone system plus customer engagement tools help your dealership reach customer anywhere.
"If we want to make it easy for customers to do business with us, we must make it easy for our employees. We didn’t want people stuck at their desks. We wanted them to use their cell phones while keeping customer data secure."
Read the Case Study
Bob Calabrese
Client Relations Director, Ewing Automotive
Features built for exceptional customer experience
-
Voice, Video, Chat
Streamline communication into one system — call, text, and fax from the same number. -
Attendant Console
Easily handle incoming calls, call routing, and transfers in one consolidated hub. -
Unified Admin
Streamline management with all your communications settings in one place. -
Integrations
Connect your preferred CRM and DMS (Dealer Management System) tools seamlessly. -
Virtual Fax
Send and receive faxes online without a machine or separate phone line. -
Mobile App
Use the top-rated GoTo app to make calls and meetings on mobile, desktop, or web. -
Reporting & Call Recording
Train team members and resolve disputes with comprehensive call recordings. -
SMS Node for Dial Plans
Send automated text responses and app download links to callers. -
Campaign Registration & 10DLC
Register in the GoTo Admin Portal to ensure compliance (10DLC). -
Call Source Tracking
Track source of incoming calls through our partners to measure ROI. -
Partner ROI Reports
Access partner ROI reports to demonstrate value and ROI. -
Mobile App Attribution
Track all activity in your CRM and ensure mobile adoption.
Transform your dealership today
Never miss a call. Never miss a sale. GoTo Connect offers everything you need to stay connected when it matters most.
FAQs
GoTo Connect for Automotive offers a suite of tools designed to enhance communication and collaboration within automotive dealerships. These tools include:
- Unified Communications: Combine voice, video, and messaging into a single platform for seamless communication.
- Contact Center: Manage customer interactions efficiently and effectively with advanced routing and reporting.
- Online Meetings: Conduct virtual meetings, webinars, and training sessions with ease.
- Team Messaging: Collaborate in real-time with instant messaging and file sharing.
Yes, GoTo Connect for Automotive can significantly improve customer service in automotive dealerships with features such as:
- Interactive Voice Response (IVR): Automatically route calls to the appropriate department or agent.
- Call Recording: Monitor calls for quality assurance and training purposes.
- Customer Relationship Management (CRM) Integration: Connect with your existing CRM system to provide personalized customer experiences.
GoTo Connect for Automotive offers a range of tools that enable effective management of remote teams, including:
- Video Conferencing: Conduct face-to-face meetings with remote employees.
- Screen Sharing: Collaborate on documents and presentations in real-time.
- Remote Access: Allow employees to access company resources from anywhere.
GoTo Connect for Automotive integrates with a variety of popular automotive dealership systems, including CRM platforms, inventory management software, and point-of-sale systems. This ensures a seamless workflow and minimizes disruption.
Choosing GoTo Connect for Automotive for your automotive dealership offers several benefits, such as:
- Improved efficiency and productivity: Streamline communication and collaboration processes.
- Enhanced customer satisfaction: Provide better customer service through advanced communication tools.
- Reduced costs: Consolidate multiple communication systems into a single platform.
- Scalability: Easily adapt to your dealership's changing needs.
- Reliability: Enjoy a robust and reliable communication solution.
