Unlock insights from every conversation
Deliver exceptional experiences and performance guided by Reporting and Analytics. Optimize your operations, enhance customer satisfaction, and make data-driven decisions that drive your business forward.
Dive deep into the journey of every call, from start to finish
With every full phone conversation captured together on customizable, intuitive dashboards, your business can proactively dig deeper to identify and action customer pain points and guide strategic business decision-making.
Learn from the best
Easily search, select and champion best-in-class customer conversations to use as part of training programs for new and current staff members to boost customer satisfaction.
Easy management and dispute resolution
Ensure compliance effortlessly with secure, meticulously cataloged call recordings that cover every detail, aiding in swift dispute resolution. Administrators have the flexibility to manage access to these recordings and tailor the recording settings to meet specific needs.
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99.999% uptime
Low bandwidth usage and distributed cloud architecture keep you up and running. -
#1-rated support
Our 24/7 customer support is #1 on the most trusted independent review sites. -
Top-notch security
Enterprise-grade security features and compliance with standards like SOC 2 Type II and GDPR keep your data safe.
Discover your new GoTo
See how you can monitor, record and analyze end-to-end phone conversations with Reporting and Analytics capabilities.