In customer service, few jobs compare to the challenge of managing a call center.

Most military strategists will advise you to never fight a war on multiple fronts, but as a call center manager, you must succeed at this every day. Your job revolves around fending off rapid-fire demands from competing concerns, including those from:

• Employees
• Customers
• Technology
• Management

Chances are, you can trace your problems back to expectations regarding one of these concerns. In this e-book, we’ll identify the 10 most common call center problems, along with helpful fixes for them.