GoTo's IT Priorities Report
See how small and mid-sized businesses are adapting and growing.
We asked 1,000+ SMB decision makers what’s top of mind right now. Here’s what we learned.
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are focused on consolidating vendors
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aim to reduce the burden on IT
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are supporting hybrid work
A closer look
See what SMBs of different sizes are prioritizing right now.
For small businesses, productivity and customer experience are top of mind
Customer experience is a priority for many businesses with 1–50 employees right now – with 47% increasing their spending on customer experience tech. A majority (87%) are also supporting in-office and hybrid work models to boost productivity.
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Step inside the mind of SMB buyers
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