As of the end of 2023, Microsoft Teams had over 320 million active users worldwide, which makes up almost 80% of the Office 365 monthly active user base. Best known for its instant messaging and meetings capabilities, it's no surprise that Microsoft Teams is one of the most popular collaboration and knowledge-sharing tools for businesses.
However, only 20 million (6%) of those businesses use Microsoft Teams for their full phone system requirements. Of those 20 million businesses, a large portion use either third-party carriers such as AT&T and Verizon, or third-party VoIP systems such as GoTo, to route and manage their calls via Direct Routing or Operator Connect services.
By integrating their phone system with Microsoft Teams, these businesses benefit from productivity gains — such as streamlining their workflows and communications into a single, familiar platform they know and use every day. No more constantly switching between apps and messaging platforms to check team members’ availability.
Having your entire workforce on a single platform also ensures the shortest response times and the most efficient resolutions, where all team members can work together to deliver superior customer experiences — not just those who are customer-facing.
Here are 5 reasons to consider integrating Microsoft Teams with GoTo Connect:
1. Versatile integrations for different business needs
There are many phone providers offering different levels of integration with Microsoft Teams. At GoTo, we pride ourselves on having one of the most versatile ranges of integrations available, not to mention the most complete integration on the market.
GoTo offers three types of integrations to cater to a wide range of business needs and match their current Microsoft Teams plan:
- Direct Routing
- Phone App
- Fully Embedded App
Choose from a fully native experience — with GoTo operating in the background, to a fully embedded app with the complete GoTo functionality within Microsoft Teams. The full integration works with ANY Teams license — no upgrades or a specific calling plan required.
2. An award-winning phone system
GoTo Connect comes packed with 100s of advanced telephony features which can all be embedded into Microsoft Teams. Key features include call queues, ring groups, advanced call handling, attendant consoles, dial plan editors, SMS, and much more.
Besides powerful integrations with your everyday apps such as Salesforce, Hubspot, Zendesk, and more, you'll also have access to our softphone and top-rated mobile apps for IOS and Android — enabling your staff to work from anywhere.
3. Next-level customer experience tools & contact center capabilities
With customer expectations on the rise year-on-year, ensuring customer satisfaction is becoming increasingly challenging. Having the capability to deliver a modern and seamless customer experience is therefore essential for businesses to stand out from the competition.
GoTo Connect’s complete CX capabilities are now available within Microsoft Teams — from multi-channel customer engagement via SMS, webchat, email, and social, to easy-to-manage, easy-to-access shared inboxes. But that’s not all.
You will now also have access to GoTo’s AI-powered contact center with advanced analytics, real-time reporting, KPIs, and agent dashboards for supervisors and managers — everything you need to make each customer interaction count, without having to leave Microsoft Teams.
4. Simple to set up, easy to manage
Our simple setup means you can be up and running within hours, not weeks. From an easy-to-manage admin portal to easy integration with your existing workflows to self-serve capabilities for your IT department, GoTo Connect is easy to use and easy to love.
That’s on top of our unique and intuitive drag-and-drop dial plan editor, multisite, call and device management tools, SSO, and system health dashboards.
5. #1-rated customer support and reliability
GoTo offers best-in-class customer support that's rated #1 by our end users. Our cloud phone system's 99.999% uptime track record, enterprise-grade security features, and compliance standards are designed to keep your business running without a glitch.
You can be assured of full support every step of the way, with our onboarding assistance, training documentation, project managers, and digital AI Assistants. You’ll also enjoy peace of mind knowing that GoTo can keep operating as a standalone solution despite Teams outages or downtime — minimizing any potential disruptions to your business.
See GoTo Connect’s Microsoft Teams phone system integration in action.
