Glossary
Navigating through all of the technical terms associated with unified communications and IT support can be confusing. No problem, we’ve got you covered.
This glossary will help you navigate through a jungle of technical terms—whether you’re researching or managing your business.
A
C
- Cable Internet
- Call Analytics
- Call Center
- Call Center Occupancy
- Call Center Shrinkage
- Call Center Transcription
- Call Hunting
- Call Logs
- Call Monitoring
- Call Queue
- Call Recording
- Call Reports
- CAT5 / CAT5e / CAT6
- CCaaS
- CDR
- Central Office
- Centrex
- CLEC
- Client
- Cloud
- Cloud Communications
- Cloud PBX
- Codec
- Conference Bridge
- Conferencing
- Contact Center
- Contact Center CTI
- Corporate Directory on Phone
- CPE
- CRM
- CSR
- CTI
- Custom Greetings
- Custom Hold Music
- Custom Messages
- Custom Schedules
- Customer Engagement
D
E
I
J
K
L
M
P
R
S
U
V
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