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Automate, Optimize, and Personalize Every Interaction

AI for GoTo Connect elevates customer facing teams with AI-powered intelligent automation and insights that reduce manual tasks, improve operational efficiency, and enhance customer interactions with more personalized, streamlined experiences.

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AI for every role

Boost productivity and enhance customer experiences with AI

AI for GoTo Connect empowers customer-facing teams to deliver more personalized, streamlined service with less manual effort. By leveraging AI tools like Call Transcriptions, Meeting Summaries, and Sentiment Analysis, your team can focus on what matters most—building strong relationships and resolving customer issues efficiently.

Collage of worker smiling looking on the tablet while using GoTo Connect AI message assistance to generate more personalized messages.

Modern customer service
for today's customer expectations

  • Better outcomes,
    happier customers

    AI for GoTo Connect, powered by generative AI, streamlines workflows, elevates interactions, and ensures customers are delighted with fast, efficient service.

  • Optimize interactions

    Master the complexities of the customer experience by getting a view into current & past interactions. Monitor and learn from sentiment trends to continuously improve customer satisfaction.

  • Intelligent assistance
    and automation

    Boost productivity and improve service quality with automated call summaries and intelligent tools to cut down on post-call tasks.

  • Accessible AI for all

    An easy-to-use AI-powered customer service platform without the high costs. Deliver 24/7 customer support, reduce handling time, and improve satisfaction.

  • Trust and reliability

    Deliver accurate, secure interactions while maintaining consistent service that customers and businesses can depend on.

GoTo Connect's all-in-one business communication software is powered by AI

Included AI features

  • AI Meeting Summaries
  • Admin GoPilot
  • Text-to-Speech Sound Clips
  • AI Call Transcriptions
  • AI Call Summaries
  • AI Messaging Assistant
Collage of a woman smiling on her phone while selecting the option of GoTo Connect’s AI features.
  • AI Meeting Summaries
  • Admin GoPilot
  • Text-to-Speech Sound Clips
  • AI Call Transcriptions
  • AI Call Summaries
  • AI Chat Analysis
  • AI Optimization Add-on*
  • AI Messaging Assistant

*Available as an add-on to GoTo Connect Contact Center

Collage of a woman smiling on her phone while selecting the option of GoTo Connect’s AI features.
  • AI Meeting Summaries
Collage of a woman smiling on her phone while selecting the option of GoTo Connect’s AI features.
  • AI Meeting Summaries
Collage of a woman smiling on her phone while selecting the option of GoTo Connect’s AI features.

AI Call Transcriptions for enhanced productivity

AI Call Transcriptions ensure accurate records for compliance, training, and performance evaluation.

  • Streamline transcription access for quicker insights and action item identification.
  • Improve continuity and service quality for customer-facing teams.
Collage of GoTo Connect AI Call Transcriptions interface.

AI Meeting Summaries for enhanced efficiency

AI Meeting Summary automatically generates recaps of meetings, reducing manual notetaking and ensuring prompt follow-ups.

  • Generate actionable insights post-meeting, keeping teams aligned and focused on delivering high-quality customer service.
Collage of GoTo Connect AI Call Transcriptions interface, showing streamline transcription access for quicker insights and action item identification.

Fast, accurate AI Call Summaries

AI Call Summary feature condenses lengthy transcripts into concise summaries, enabling faster decision-making.

  • Get concise summaries with just one click to quickly grasp essential information, identify the key points, and make informed decisions without wasting time.
GoTo Connect AI Call Summary feature collage showing a laptop mockup with concise call summaries for faster decision-making.

AI Chat Analysis for customer sentiment insights

AI Chat Analysis evaluates customer sentiment in real-time, cutting analysis time and helping teams respond effectively.

  • Assigns sentiment ratings and generates chat summaries.
  • Identifies trends, highlights high-performing agents, and pinpoints coaching opportunities.
AI Chat Analysis interface displayed on a laptop, showing real-time evaluation of customer sentiment.

Work smarter, not harder: Time-saving AI for a better workday

AI Messaging Assistant enables fast, tailored responses by automatically generating content based on prior interactions.

  • Customizable SMS content based on tone, campaign type, and call-to-action.
  • Response suggestions based on previous keywords improve response times and customer engagement.
Collage of GoTo Connect AI Messaging Assistant, Generate.

Text-to-Speech Sound Clips create professional, consistent greetings using AI-voiced capabilities across multiple languages and voices.

  • Create sound clips using AI voices with text-to-speech capabilities. Choose the language and professional voice best suited to your business while removing the need to use your voice.
  • Add new professional greetings immediately when you set up or easily add new AI-powered sound clips to your existing audio library.
Collage of GoTo Connect AI Voiced Professional Greetings with Text-to-Speech Sound Clips.

Modernize Contact Center operations and enhance customer satisfaction with AI Optimization

GoTo Contact Center’s AI Optimization add-on enhances productivity and quality management with AI-generated interaction summaries and real-time insights

Proactively boost customer satisfaction with instant alerts for negative sentiments, empowering supervisors to intervene seamlessly to enhance the overall conversation, maintain customer loyalty, and achieve first contact resolution (FCR).

Thumbnail that showcasing the supervision dashboard of Realtime overview.

Master the complexities of the customer experience through historical intent and sentiment trending, unlocking valuable insights for continuous customer satisfaction (CSAT) improvement.

Thumbnail showcasing the Queue Caller - Summary including overall sentiment and most mentioned topics.

Tailor monitoring to specific keywords relevant to your operations, proactively manage discussions with real-time insights, and deep dive on post call insights for a comprehensive lens on trends and agent performance.

GoTo Connect Contact Center dashboard showing real-time call escalation and agent performance optimization tools.
"Sentiment and topic detection enables us to provide visibility to upper management to identify and address negative trends or topics where we didn't have visibility before. Management can now prioritize and focus on high level issues coming out of the contact center so we can rapidly address our customer's needs."
Customer Service Trainer Cosmetics & Personal Care Industry

FAQs

AI for GoTo Connect enhances efficiency by automating routine tasks such as call and meeting summaries, sentiment analysis, and message responses. This allows your customer service team to focus more on complex issues and delivering personalized support. With AI tools like AI Meeting and Call Summaries, agents can quickly review key points, while real-time sentiment analysis helps supervisors intervene when necessary, boosting productivity and reducing handling times.
Yes! Our AI is designed to be accessible and affordable for businesses of all sizes. Whether you're a small business looking to improve customer interactions or a large enterprise streamlining operations, GoTo offers scalable solutions that empower customer-facing teams to deliver exceptional service without requiring significant upfront investments.
It ensures your customer service team stays ahead by providing real-time insights into customer sentiment and performance trends. With AI tools for proactive support, such as topic & sentiment detection and supervisor recovery, your business can consistently meet and exceed customer expectations, helping you maintain a competitive edge in the marketplace.