Success Story: 360 Orthodontics | GoTo Resolve
360 Orthodontics supplies hardware and software for orthodontic practices, as well as managed services to support its products. However, providing remote support for x-ray machines and other hardware was proving inefficient, often requiring a support technician to visit the customer’s site.
360 Orthodontics was keen to enhance its remote support capabilities, and find a better way of resolving hardware issues remotely. The company took part in a free trial of GoTo Resolve – the all-in-one IT support solution from GoTo – and quickly recognized the potential of its Camera Share feature to transform remote hardware support.
“GoTo Resolve Camera Share has been game changing for our business. It enables us to solve hardware problems much more quickly than ever before. It’s cost-effective, easy to use, and significantly enhances the customer experience.”
-Beth Ambridge, Customer Support Manager at 360 Orthodontics