Fordham University needed to deliver computer support for its 4,000+ faculty and staff. This was a challenge because employees were extremely protective of their privacy due to the confidential nature of the intellectual property. Additionally, the distributed nature of these systems meant that ad hoc onsite support was inefficient and unfeasible, therefore a remote solution was necessary.

To balance the university’s needs for remote IT support and user privacy, Fordham turned to Rescue. Rescue provides on-demand, permission-based remote support that automatically eliminates access rights and software from the remote machine after each session.

Rescue delivered immediate and significant results for Fordham University including improving the IT team's same-day resolution rate from 40 percent to 75 percent.