Endpoint Protection, Mobile Device Management, and More
The Challenge: Staying Ahead of Cyberthreats
Recent cybercrime studies reveal that nearly 43% of all cyber-attacks are targeted against small and midsized businesses (SMBs), but that only 1 in 7 (14%) of these SMBs are prepared to effectively counter these cyberthreats. The typical SMB loses about $25,000 annually to cyberattacks, with phishing and ransomware attacks becoming more common (aided, of course, by human error).
GoTo Resolve offers so many great benefits right out-of-the-box, including the industry’s first zero trust security architecture that makes GoTo Resolve the safest solution available. If you want to uplevel your team’s support and service capabilities, explore how GoTo Resolve’s additional features — such as Endpoint Protection, Mobile Support, Mobile Camera Sharing, and Mobile Device Management (MDM) — can help you do exactly that.
Antivirus Management and Endpoint Protection: Securing Your Data and Systems
Your IT support infrastructure and users can stay secure and combat cyberthreats with antivirus management, which enables IT teams to easily manage endpoints from a single view – and proactively monitor (and mitigate) cyber threats.
GoTo Resolve’s innovative and robust approach to antivirus management provides users with comprehensive threat protection. With a single, consolidated console, IT managers can enhance operational efficiency and simplify management when dealing with diverse AV solutions, including benefits like:
- Streamlined control: GoTo Resolve centralizes antivirus management, allowing users to oversee endpoints with ease. Get a holistic view of devices and monitor against potential threats, all from a single dashboard.
- Comprehensive protection: IT admins can enable real-time protection, check (or update) to the latest virus definition, run commands, and initiate quick or full scans.
- Enhanced efficiency: With its integrated platform, GoTo Resolve optimizes efficiency by minimizing the need for multiple antivirus management interfaces. Gain critical insights for each endpoint including antivirus status, threat logs, and more – all from a single pane of glass.
Integrated seamlessly within the platform, GoTo Resolve Endpoint Protection is a powerful security add-on that delivers unmatched convenience and efficacy. These product enhancements provide even more ways for businesses to consolidate, manage, and secure critical systems, to protect your valuable data with confidence.
Powered by Bitdefender’s industry-leading cybersecurity technology, the endpoint protection enhancement provides always-on protection that continuously monitors for potential threats and immediately responds to any suspicious activity, offering proactive defense while running in the background to avoid disruptions.
Enhanced Patch Management: Proactive Defense Against Cyberthreats
Patch management tools allow IT teams to systematically keep a fleet of devices updated and protected against evolving cyberthreats. With GoTo Resolve’s patch management solution, IT leaders can take advantage of a simple and secure dashboard to efficiently manage software updates across their entire fleet of devices. Businesses can minimize disruptions to end-users and support operational continuity by:
- remotely scheduling and installing patches,
- identifying testing, and
- accessing past and present information on devices.
Mobile Remote Support: Enabling Faster Fixes from Anywhere
With mobile remote support, your agents can provide support for virtually any iOS, Android, or Chrome OS device. This product feature can be deployed for improved troubleshooting and/or for walking through a fix with an end user while the agent provides full, “over the shoulder” support.
The features of GoTo Resolve mobile device support enable a support agent to have:
- Real-time screen sharing and a remote view of iOS.
- Remote control of Android OS (functionality may vary by manufacturer).
- Unattended access of Android OS.
- Live chat.
Mobile Camera Sharing: Getting Eyes on the Problem to Speed Resolution Time
Adding GoTo Resolve’s mobile camera sharing provides a great visual dimension to the support experience, allowing agents to literally see issues and therefore provide better diagnostics and faster fixes. In addition:
- Since the support agent can see what’s happening, they can diagnose issues more quickly and reduce call times, all of which results in a better experience for the agent and the user alike.
- It’s easy to deploy this visual engagement enhancement; there’s nothing that users and agents need to download to enable this powerful functionality.
Mobile Device Management: Gaining Greater Control Over Your Mobile Fleet
Mobile device management (MDM) enables IT teams to easily secure, set up, and manage all the devices they support, whether company-owned and/or personal, including smartphones, tablets, and laptops. GoTo Resolve’s MDM enhancement can also help you better secure devices and your business data by, for example:
- giving you the capacity to remotely wipe data from lost or stolen devices, preventing data breach and malicious use,
- allowing you to create configurations and restrictions that ensure data security and compliance – and mass deploy policies to groups of devices,
- enabling you to separate business/proprietary and personal data on BYOD devices,
- deploying a passcode policy in all managed devices, so that passcode usage is not left for the device user to decide, and
- installing, managing, and blocking apps and mobile content centrally.
Maximize the Value of Your IT Solutions
GoTo Resolve’s ease of use and flexibility ensures IT leaders at small or medium-sized businesses can effectively meet the unique needs of their organizations. Our available features around antivirus management, mobile device management, patch management, and more are just a few examples of how GoTo is making IT as easy and secure as it can be, every day.
Contact our sales team today to learn even more about how these upgraded features can help improve your IT support operation.
