Help them work their way with mobile device support
Provide fast, frictionless remote technical support for virtually any iOS, Android, or Chrome OS device.
Remote support for every device
With the increasing number of tools employees use for work, keep them all up and running with GoTo Resolve.
- Remotely view and control devices running Android 6+ to seamlessly perform tasks and resolve issues.
- By leveraging the iOS Broadcast feature, agents can remotely view any iPhone or iPad running iOS 11+ for fast, easy support.
- Agents can engage in Chromebook support sessions to remotely view employee issues.
What can you do with mobile device support?
Now agents can easily troubleshoot employee Chromebooks, iOS, and Android devices.
End users can chat instantly with agents within the web browser or app, so they can ask questions and stay up to date on their issue.
Seamlessly hand over a mobile support session to another agent for tougher issues or those that require higher-level permissions.
Automatically record all on-screen activity when a support session is launched for auditing or training purposes.
Available for iOS and Android
Download the GoTo Resolve Agent mobile app
Access managed devices, launch a remote session, and view live performance data (and more) all from a mobile device. With the GoTo Resolve Agent mobile app, support agents have the flexibility to deliver instant IT support at any time and from anywhere.
GoTo Resolve is more than just mobile device support
Advanced features and capabilities make more possible for remote and in-house teams.
-
Background Access
Get more done without disrupting work. Fix problems or execute maintenance tasks, without interrupting the current user’s workflow. -
Unattended access
Work on any machine, even without the end user present. Remote unattended access helps keep everyone up and running. -
Agent collaboration
Don’t leave customers on wait on hold while agents hunt down answers. Bring senior problem solvers into a session or seamlessly hand off calls for expert assistance.
See what customers love about GoTo Resolve
GoTo Resolve at-a-glance
Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.
-
Streamline support
Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation. -
Maximize productivity
Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. -
Make secure IT simple
With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.
FAQs
Yes, camera sharing is available for iPhone, iPad, and Android devices. Camera Share allows agents to see and support mobile devices more seamlessly.
- Easy for end users to use, easy for agents to guide fixes.
- Save a trip by fixing simple issues remotely.
- Remove back & forth and confusing verbal descriptions to reduce friction and speed up support.
Yes - GoTo Resolve offers AI-powered scam detection. The feature adds another layer of security by analyzing support sessions on mobile devices in real time to detect and alert users of any potentially fraudulent activity before sensitive information is shared. Using AI trained data from previously reported scams, GoTo Resolve scam detection actively monitors for key behaviors and phrases associated with these incidents. If one of these is detected, the solution takes the power away from scammers by automatically ending the session, alerting the end user, and making it easy to report the suspected fraud with one click. This ensures that all users have secure remote support available on their mobile devices.
Mobile device support is ideal for hands-on remote assistance of a mobile device, such as for live troubleshooting or end-user walk through of a problem with “over the shoulder” support. Mobile Device Management (MDM) is an ideal solution for background management of device behavior, usage, and security. Namely, proactive use cases for administration, maintenance, inventory, and securing of devices via different policies.
Start using mobile device support with your free GoTo Resolve account
Provide world-class remote support for their mobile devices – so they can work at home or on the go