June 14, 2024
As customer expectations evolve, so must their experiences. At GoTo, we’re constantly innovating better ways to unlock impactful conversations with your customers.
Every conversation matters. Gain deeper insight from your interactions to deliver customer experiences that your customers will value.
Here are three new GoTo Connect add-ons to help you go the extra mile:
- Create personalized customer experiences
Also known as a receptionist or operator console, the Attendant Console offers "at-a-glance" visibility for easy monitoring of all users, calls, queues, and ring groups within the organization.
GoTo's Attendant Console serves as the control hub for handling and directing incoming calls, optimizing communication flow within an organization, and ensuring that callers are directed to the right destinations promptly and efficiently.
With access to real-time caller information via the Attendant Console, your call operators will be empowered to make swift, informed decisions. This will be instrumental for delivering personalized customer experiences and efficient call handling.
With easy-to-see details, intuitive drag-and drop call handling, and real-time insights that update as you go, GoTo's Attendant Console is your single source of truth for managing calls.
- Gain valuable customer interaction insights
GoTo’s new CRM Integrations add-on allows seamless data transfer between GoTo Connect and your CRM system. Your customer interactions data — from call frequency to duration to conversation transcripts to the complete history — will be automatically logged to the contact in your CRM (including Salesforce, HubSpot, and Zoho).
With this integration, you'll gain deeper insights into each customer journey, enhancing your ability to tailor experiences and strengthen customer relationships.
- Deliver customer experiences that matter
Designed to unlock next-level insights from every conversation, GoTo’s powerful Reporting & Analytics add-on provides an end-to-end record of customer interactions so you can ensure every customer receives the service and experience they’ll truly appreciate.
With an added level of granularity on top of existing call reports, now you can do a deep dive into each call journey via detailed call recordings, transcripts, and segmented audio records that are easily searchable.
With GoTo’s Reporting & Analytics add-on, you can optimize your service operations, go the extra mile in delighting customers, and make data-driven decisions to drive your business forward.
Need help deciding whether these add-ons are right for your business? See them in action — get a product demo today!
