Remote support is a crucial role within IT, allowing you to remotely connect to devices to resolve issues quickly. Our powerful Remote Support module supercharges your IT capabilities with unlimited, multi-platform, seamless support sessions. Support any device - PCs, Macs, iOS, Android, and Chromebooks - in any situation. Whether supporting one-off employee sessions or off-network devices, you can now expand your reach of support.
With our new Remote Support module, you can:
- Provide mobile and desktop remote support with unlimited ad-hoc sessions.
- Enjoy flexibly join flows via SMS, direct link, or email.
- Use admin mode to start sessions without end-user credentials.
- Handle multiple sessions at once for faster resolutions.
Support anyone, anywhere seamlessly.
With the Central Remote Support module, you can support any device – PCs, Macs, iOS, Android, and Chromebooks. Expand your reach of support to not only support desktops, but also mobile devices. Use remote screen view on any iPhone or iPad, and remote view and control on any Android device. Whether your employees are in office, at remote workstations, hybrid work, on-network, off-network, or using their personal devices, you can connect effortlessly.
Remove headaches with easy ad hoc support.
Provide unlimited support to employees using the Remote Support module and solve one-off requests with ease and flexibility. There are multiple ways to start a session. Whether using PIN code, direct link, SMS, or email, you have the option to pick the connection method that works best for you. We also know one of the biggest hurdles can be walking someone through how to start a session. Use our intuitive visual cues to guide employees to get connected easily.
Solve more issues, faster.
Central’s Remote Support module allows for quick remote resolutions. Your time and resources are precious, so it is important to allow you to tackle multiple issues at a time using multi-session handling. You can also solve issues faster by bringing agents together in a support session using agent collaboration. Multi-agent Collaboration allows for simultaneous viewing and controlling in remote support sessions.
With LogMeIn Central you can unify all your IT support and management needs with one solution. Now whether your team is looking to manage all endpoints from a single dashboard, provide seamless multi-platform ad hoc support, or take a more proactive approach to endpoint security, Central has the tools you need.
Start expanding your remote support capabilities today. Click here to try Central’s Remote Support.