Success Story: Port Townsend
![PortTownsend_ResourceLP-min-png-jpg](/-/media/resources/city-of-port-townsend.jpg?la=en&h=1170&w=1950&hash=DF14518197441CC880369EBAD06AF002)
Port Townsend, like many cities in Washington, relied on a phone system procured through an existing state telecommunications contract. They ran into several challenges with the system, including high cost, a limited feature set and a complex management process. With GoTo Connect providing round-the-clock technical support and customer service, an intuitive admin portal, and a painless management process, it was the solution that Port Townsend needed.
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