How IT Admins Can Fix the Blue Screen of Death More Easily with Camera Share

The recent faulty CrowdStrike update is causing chaos, leaving IT admins scrambling to address Windows devices afflicted with the dreaded Blue Screen of Death (BSOD). While CrowdStrike has shared a workaround that involves booting Windows devices into Safe Mode and deleting a specific file, executing these steps can be challenging when you don’t have in-person access to the affected systems.

Guiding less tech-savvy end users remotely through Safe Mode or a recovery environment can quickly become a nightmare for any IT professional. Fortunately, GoTo Resolve’s live camera sharing feature offers a robust solution. This “see-what-I-see” live streaming technology allows IT agents to virtually accompany end users on site, turning their mobile device into a powerful support tool and eliminating the guesswork from remote troubleshooting.

Here’s how to use GoTo Resolve’s Camera Share to fix the CrowdStrike issue:

Step-by-Step Guide

1. Create Your Free GoTo Resolve Trial
   • Sign up for a free GoTo Resolve trial, which includes 5 camera share licenses.
2. Start a Camera Share Session
   • Once your account is set up, initiate a Camera Share session.
3. Send the Link to Your End User
   • Share the session link with your end user via SMS. The connection establishes with zero download requirements.
     
     
4. Guide Them Through the Steps while watching along the way
   • Boot Windows into Safe Mode or the Windows Recovery Environment
   • Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
   • Locate the file matching “C-00000291*.sys” and delete it
   • Reboot the Host

That’s it! This approach should resolve the issue in most situations. However, be aware that complications can arise from disk encryption like BitLocker or if the user lacks admin rights to delete the faulty driver.

Using GoTo Resolve’s camera share feature can significantly simplify the troubleshooting process, making resolving BSOD issues as straightforward as if you were there in person. This technology ensures you can guide your end users more accurately and efficiently, reducing the risk of missteps and saving valuable time.

Learn more about GoTo Resolve’s Camera Share and other remote management features here.

Happy troubleshooting!