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Manage and customize your VoIP phone service, all by yourself

Now, you don’t need a tech team to run your business. Intuitive admin tools and drag-and-drop interfaces let you customize and update call flows, settings, operations, and analytics.

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Admin tools are included with every GoTo Connect plan.

"The administration portal is very intuitive and easy to navigate. We love the dial plan editor and the ability to easily drag-and-drop functions to be able to customize the call handling processes."
- Scott G. Director of SMB Solutions, 5/5 stars, review via TrustRadius
"My favorite features of GoTo Connect in no particular order: Great administrative portal, excellent desktop and mobile applications, truly amazing customer service. I can’t say enough good things about my experience with GoTo Connect. The training and implementation support was just incredible. Everyone throughout the process was reliable, responsive, thorough and knowledgeable."
- Keith S. IT Manager, 5/5 stars, review via G2
"The phone system works with minimal outages, and the interface is both intuitive and sleek. Easy to manage phones and overall system administration."
Administrator in Security & Investigations 4.5 stars/5 stars, review via G2

Take control of your VoIP phone system

There's no need to call upon a tech team every time you want to make changes to your phone system.

As GoTo Connect is a hosted PBX phone system, you can log in to the admin portal to update call flows, assign extensions, and create user profiles.

Managers and supervisors can stay on top of their teams’ work with call reports, real-time summaries, agent dashboards, and performance analytics.

  • Update call flows and directories in real-time with the visual call flow editor
  • Keep track of incoming calls and calls in the queue to serve callers quickly and effectively
  • Easily check statistics like average call duration, number of calls per agent, and how agents work
Collage of GoTo Connect admin interface, showing visual dial plan editor, options for waiting, voicemail, auto attendants, scheduling, and simple dial.

What can you do with intuitive admin tools?

Edit, update, and change call flows in minutes


A drag-and-drop interface shows you how incoming calls are being directed to departments or extensions, so you can update your current VoIP phone directory and call flows accordingly.

Easily direct calls to specific extensions, departments, or voicemail boxes. Set up multiple auto attendants, customized messages, and wait times. Even send callers to ring groups with multiple extensions.

Collage of GoTo Connect admin interface, showing visual dial plan editor, options for waiting, voicemail, auto attendants, scheduling, and simple dial.

But that's not all you get with GoTo Connect

As a VoIP phone service, GoTo Connect is more flexible than an on-site PBX. It also includes:

  • Call forwarding & transfers

    Forward and transfer calls to the right person, desk, phone line, or mobile number without losing the caller.
    Learn more >

  • Call routing

    Have every one of your calls sent automatically to the correct endpoint.
    Learn more >

  • Call waiting & call on hold

    Keep a caller on the line with customized music or messages while they wait to be answered.
    Learn More >

  • Custom auto-attendants

    Play customized messages for callers, or automatically read out the menu or directory.
    Learn more >

  • Hot desking

    Have every one of your calls sent automatically to the correct endpoint.
    Learn More >

  • Number porting

    Keep your existing business numbers by bringing them over with you to GoTo Connect.
    Learn more >

  • Virtual voicemail

    Listen to voicemail messages via desktop, web, or mobile app, and read message transcripts.
    Learn more >

What is GoTo Connect?

GoTo Connect is a fully customizable cloud phone system designed to help your business function seamlessly, no matter where your teams are working.

When you sign up for a plan, you don't just get a VoIP phone service: you get an entire package of phone and virtual meeting tools that support your team in doing their best work, all the time.

Explore all GoTo Connect features
  • Placing a video on GoTo Connect using a desk phone with touchscreen

    Phone lines & calling

    Includes number porting, call forwarding, hot desking, local, toll free, and vanity numbers, call queuing, and auto-attendants
  • A chat conversation taking in place in GoTo Connect’s chat interface, with options to start a voice call or video meeting from the chat screen.

    Meetings & chat

    Includes instant team messaging, audio conferencing with over 30 countries, and one-click call-to-video-meetings
  • Two analytics panels from GoTo Connect, showing Total Active Calls and progress bars for Daily Queue Totals.

    Support & analytics

    Includes real-time analytics, inbound and outbound call monitoring, and agent effectiveness reporting

Top-rated on G2 and Capterra

  • G2 Leader Badge, Spring 2022
    Leader in G2's Spring 2022
  • review-G2-min-png
    4.5 stars from 622 reviews on G2
  • review-capterra-min-png
    4.5 stars from 578 reviews on Capterra

Easily control and customize your VoIP phone system with GoTo Connect

See how your team and your business work better with GoTo Connect.

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Frequently asked questions

Only users with admin permissions can access the admin tools or the visual call flow editor.
PBX admin tools are included with most GoTo Connect plans, and cover all your business phone numbers and extensions. This includes the visual call flow editor, reports, analytics and dashboards, music and messages, call recordings, caller ID and extension setup, user portals, voicemail setup, music on hold, and call recording, dialing, and conferencing. Learn what features are included with your GoTo Connect plan.
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