Success Story: Zylpha
Every e-bundling software license sold by Zylpha is backed up by technical support from a team of highly trained and knowledgeable analysts. The technical support and operations team provide a wide range of services, from testing and installing products to fielding technical or user queries, helping customers install the software and resolving technical issues. Learn why Zylpha switched to GoTo Resolve to enable its support analysts to not only to view the user’s screen, but also access various computer logs that can help to identify issues and resolve problems more effectively.
Founded in 2004, Zylpha is the UK’s leading innovator in secure electronic document bundling (e-bundling). Its intuitive solutions have won widespread acclaim for transforming the legal landscape and for ‘making lawyers’ lives easier’.
“GoTo Resolve is so easy and intuitive to use that customers have no problem connecting with us and sharing their screens. The file transfer and chat functions are extremely useful too.”
-Debi Davies
Operations Manager, Zylpha