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GoTo Resolve for MSPs
Scale your business. Securely support your customers. GoTo Resolve's all-in-one remote IT management software is built for managed service providers as an affordable solution for best-ever client support.
Remote Access
Remote Support Plus
Standard
Premium
Plan Support
Agents Included
Unlimited
1
1
1
Devices (Endpoints) Included
25
100
25
25
Remote Monitoring & Management
GoPilot AI Assistant
Dashboard
Device Quick View
Terminal Access
Background File Manager
Alerting
Custom Script Alerts
Remote Execution
Antivirus Management
Windows Updates
Read only
Application Updates
Read only
Automation Scheduling
Self-Healing Alerts
GoTo Resolve Endpoint Protection software
add-on
add-on
Remote Session
Unattended Remote Access
Unlimited Instant (clientless) Remote Support
Reboot and Reconnect
Multi-Session Handling
File Transfer
Admin Mode
Session Recording
In-Session VoIP
Screen Blanking
Lock Keyboard and Mouse
Agent Screenshare
Session Transfer
Multi-Agent Collaboration
Mobile Support
add-on
add-on
add-on
add-on
Camera Share Support
add-on
add-on
add-on
add-on
Hardware & Software Asset Management
Unlimited Hardware Assets
Import hardware assets
Automated Software Discovery
License Contract Management
License Compliance Notifications
Monitor & Track Software Usage
Unlimited Custom Categories, Fields and Labels
Integrated User Management
Attachments
Reminders
Sort, Filter, & Search
Export
Activity Log
Helpdesk
Incident Management
End User Portal
Helpline
MS Teams Integration
Email Ticket Submission
Custom Fields, Categories, Tags, and Statuses
Integrated Remote Support
Custom Helpdesk Domain
Account Administration and Security
Zero Trust Access Controls
Mass Deploy Devices
Device Grouping
URL Device Deployment
Unified GoTo Product Admin Center
Multi-Factor Authentication
Single Sign-On (SSO)
Active Directory Connector
Multi-Company Support
Website PIN Entry page integration
Includes GoTo Branding
GoTo Branding removed
GoTo Branding removed
Customer Support
Support Center
Community Support
Live Email/Chat/Phone Customer Support
Mobile Add-On
iOS Remote View
Android Remote Control
Android Unattended Remote Access
Chromebook Remote View
Camera Share Add-On
Zero Download for End User
Annotations
VoIP Audio
Recordings
Mobile Device Management
Device Configuration and Restrictions
Application and Content Management
Device and Data Security
Real-time Analytics, Dashboards & Reports
Automated Device Enrollment and Business Policies
Frequently asked questions
GoTo Resolve offers four plans: Standard, Premium, Remote Support Plus and Remote Access – each with different features and pricing based on your business’ needs such as the number of agents and number of devices being supported. Our most popular option is GoTo Resolve Standard, which includes unlimited remote sessions and ticketing, 1 agent and 25 devices along with our innovative Remote Execution feature. If you have a higher volume of agents and devices, you can choose to add on or contact our sales team for additional plan options.
When you purchase a monthly or annual GoTo Resolve plan, you get:
- Full features and functionality aligned to the tier purchases for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
- 24-hour-a-day, 7-day-a-week support from our U.S.-based GoTo Resolve Global Customer Support team
- Free upgrades
- Access to training videos, help guides and best practices
Sign up for a free 14-day trial of GoTo Resolve and you will be able to use GoTo Resolve Standard tier, its mobile device support, and camera share support capabilities during the trial. We will notify you before your trial expires and you can decide to subscribe to a paid plan or let your trial expire into our Free plan.
Yes! Contact us to learn how GoTo Resolve is designed to make IT support easy no matter the company size. Learn about our different pricing options.
Contact our in-house Global Customer Support.
Yes, you can make changes to your plan online at any time. Log in to your account at admin.goto.com, then click the Upgrade or Add Licenses buttons. You can also contact Global Customer Support to make any adjustments to your account.
We are required to collect any tax required by local laws, such as VAT (Value Added Tax) for all European Union countries and from all customers with UK billing addresses. Many U.S. states require sales tax as well.