What is RMM? A Complete Guide to Remote Monitoring and Management | GoTo

What is RMM?

A complete guide to remote monitoring & management.

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Today, remote and hybrid work models are the new normal. Consider these numbers: 74% of U.S. companies are using or plan to implement a permanent hybrid work model, with 63% of high-growth companies using a “productivity anywhere” hybrid work model. As modern businesses rely on technology more than ever, remote monitoring and management (RMM) software is crucial in supporting employee productivity and employee experience no matter where their employees work on any given day.
Coworkers in an office, working securely on a tablet with the help of GoTo Resolve's mobile device management software.

What is Remote Monitoring & Management (RMM)?

RMM is a type of software that enables IT professionals to remotely monitor and manage a company’s IT infrastructure. This includes visibility to all endpoints (any device that is connected in a network, such as end user computers, mobile devices and company servers). This allows IT teams to monitor the health and status of their devices and take proactive action to keep them all secure and up and running.

Bottom line—RMM software allows businesses to track and monitor the performance of their IT assets, as well as detect and address issues on client endpoints, networks, and computers.

Who uses remote monitoring and management software?

Device Management

What can you do with RMM? Main RMM functions:

The right RMM capabilities let you stay on top of all your IT needs. Here’s what to look for.

View of GoTo Resolve’s device management tab using file manager feature to transfer files between computers.
Device Insights

View of GoTo Resolve’s IT alerting feature for new alerting policies including CPU usage, disk space, memory usage, and software inventory change alerts.
Device Action

GoTo Resolve’s device actions feature with remote execution, remote terminal, and patch management capabilities.
Device Security

GoTo Resolve’s RMM antivirus protection feature in the user interface with options to run a full scan, update virus definition, see last scan report and set up alerts.

RMM Benefits

How to secure RMM access with zero trust

To ensure that remote access actions enabled by RMM are safe and secure, a zero-trust security architecture that takes a “trust nothing, verify everything” approach. With zero trust, any sensitive actions or information invokes an additional verification point, with the intention of countering malicious/unwanted actors.

What is the best RMM software?

LogMeIn Resolve is the only free RMM solution on the market today, allowing IT professionals to stay ahead of fire drills and maximize their resources. Now all IT teams can experience the value of moving away from chaotic, reactive support with unrestricted device monitoring, intuitive background access features like a system diagnostics dashboard, Quick View, and unlimited remote access and automation for priority devices– all secured with a first-of-its-kind zero trust architecture.

Best companion software for RMM

What about managing mobile devices?

MDM (aka Mobile Device Management) is like RMM for mobile devices with functionality to support mobile devices. MDM makes it easy to bring mobile devices into your IT infrastructure and oversight, especially Mac endpoints. MDM features might include device tracking, passcode policies, and the ability to lock and wipe data on mobile devices.

The future of RMM

The value of RMM is only beginning to be realized as businesses depend more and more on a digital-first, location-agnostic infrastructure. The increased complexity, and dependency on, tech in organizations today stems from increased technology requirements across multiple departments, fragmentation between adopted technologies, and the myriad data collected to further business goals.

The fact is, RMM isn’t going anywhere but up—with demand continuing to grow. Over $90B in new spending will be created in managed services through 2026. LogMeIn Resolve will continue to be at the forefront of this evolution, serving SMBs and MSPs with exceptional solutions that help them manage their IT structure—effectively and cost-efficiently.


*SMB IT Quiz Survey, January 2023.