• GoTo Resolve for MSPs

    Scale your business. Securely support your customers. GoTo Resolve's all-in-one remote IT management software is built for managed service providers as an affordable solution for best-ever client support.
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Remote Access Remote Support Plus Standard Premium
Plan Support
Agents Included
Named GoTo Resolve users who can access and manage devices, run remote sessions, manage tickets, and more.
 Unlimited 1 1 1
Devices (Endpoints) Included
Deployed hosts which have full access to remote access, remote monitoring and management, and automation capabilities.
 25 100 25 25
Remote Monitoring & Management
GoPilot AI Assistant
AI assistant that allows you to easily perform GoTo Resolve actions from a conversational interface.
Dashboard
Landing page that provides a quick overview of the status and health of your devices, and your helpdesk tickets.
Device Quick View
Pull system diagnostics from deployed hosts such as CPU, memory, network processes, etc. without needing to start a remote session.
Terminal Access
Access a fully functional command prompt on deployed hosts without needing to start a remote session.
Background File Manager
View and transfer files from deployed hosts without needing to start a remote session.
Alerting
Create customizable alert policies on system processes at an individual device level or at a device group level.
Custom Script Alerts
Create tailored monitoring scripts with custom thresholds.
Remote Execution
Automate manual tasks across thousands of computers simultaneously; inclusive of pre-written scripts.
Antivirus Management
Manage antivirus software by viewing status updates and lists of threats, and initiating scans. 
Windows Updates
View and deploy available windows updates.
Read only
Application Updates
Enable monitoring and updating of applications on endpoints on Windows machines.
 Read only
Automation Scheduling
Schedule when remote executions, Windows update and application update processes are run on devices.
Self-Healing Alerts
Configure predefined actions, like running scripts, which run autonomously to resolve detected issues.
GoTo Resolve Endpoint Protection software
Powered by Bitdefender, includes Antivirus, ransomware and other malware protection.
 add-on add-on
Remote Session
Unattended Remote Access
Unlimited Instant (clientless) Remote Support
Reboot and Reconnect
Restart the end user’s computer and automatically reconnect to the support session in progress.
Multi-Session Handling
Simultaneously support multiple end users at a time.
File Transfer
Instantly exchange files and folders in a live or unattended support session.
Admin Mode
Run the GoTo Resolve applet as Windows System Service or a Mac daemon for elevated device permission.
Session Recording
Make a recording of all on-screen activity during a remote session.
In-Session VoIP
Screen Blanking
Protect your actions by blanking the host display during a remote control session.
Lock Keyboard and Mouse
Agent Screenshare
Share your screen on Windows or Mac machines with the end-user while in remote view or remote control.
Session Transfer
Seamlessly hand a remote session over to another active agent within your organization.
Multi-Agent Collaboration
Invite up to four other agents to collaborate on a remote session.
Mobile Support add-on add-on add-on add-on
Camera Share Support add-on add-on add-on add-on
Hardware & Software Asset Management
Unlimited Hardware Assets
Add up to 50,000 hardware assets out-of-the-box, with more available upon request.
Import hardware assets
Import any kind of IT hardware asset manually, in bulk, or from managed devices where Resolve is installed
Automated Software Discovery
Automatically identify and catalog software across managed devices.
License Contract Management
Efficiently manage and monitor all software licenses.
License Compliance Notifications
Ensure license compliance with timely alerts.
Monitor & Track Software Usage
Track and analyze software usage patterns across your organization.
Unlimited Custom Categories, Fields and Labels
Create unlimited custom categories, fields, and labels to model your workflow and asset lifecycle
Integrated User Management
Seamlessly manage user access and permissions.
Attachments
Enrich the asset profile with attachments.
Reminders
Set automated reminders for upcoming lifecycle events
Sort, Filter, & Search
Easily find what you need, filter & sort the asset list to specific requirements.
Export
Export an inventory list view.
Activity Log
Track changes with an activity log for each hardware asset.
Helpdesk
Incident Management
Create, assign, tag, prioritize, comment, and manage tickets and user requests.
End User Portal
Helpline
End users can request help directly from the Customer Portal, with the option for AI-assisted troubleshooting tips.
MS Teams Integration
MS Teams app for agents and end users to create, comment and manage tickets, and launch remote support sessions.
Email Ticket Submission
End users can create new support tickets via a customized email address.
Custom Fields, Categories, Tags, and Statuses
Integrated Remote Support
Agents can initiate an attended remote session directly from tickets in the console or messaging app.
Custom Helpdesk Domain
Create a helpdesk service with a "vanity" email address that is easy to remember for your end-users.
Account Administration and Security
Zero Trust Access Controls
A second layer of security using unique signature keys for performing sensitive actions on deployed hosts.
Mass Deploy Devices
Easily deploy hosts across devices simultaneously with our MSI/PKG/APP installer.
Device Grouping
Device groups allow you to manage and access devices that share similar attributes.
URL Device Deployment
A unique host installer link you can share with end-users.
Unified GoTo Product Admin Center
Robust yet intuitive management of all GoTo products across your organization.
Multi-Factor Authentication
Require members of your organization to set up an additional way of verifying their identity when logging in.
Single Sign-On (SSO)
Set up a SAML-based single sign-on (SSO) option for your global GoTo account for a simpler sign-in experience.
Active Directory Connector
Receive Active Directory user updates and automatically makes the same changes in your GoTo Resolve account
Multi-Company Support
Website PIN Entry page integration
Embed a PIN entry input field to your help center or website.
 Includes GoTo Branding GoTo Branding removed GoTo Branding removed
Customer Support
Support Center
Community Support
Live Email/Chat/Phone Customer Support
Mobile Add-On
iOS Remote View
Agents can remotely view any iPhone or iPad running iOS 11+.
Android Remote Control
Remotely view all and control some Android devices running Android 6+.
Android Unattended Remote Access
Remotely access Android devices with a pre-deployed app without an end-user present.
Chromebook Remote View
Agents can remotely view any Chromebook device.
Camera Share Add-On
Zero Download for End User
End users can use their iPhone, Android, or Windows camera without any download to show the issue.
Annotations
Agents can draw or place annotations on the paused video to help explain the solution.
VoIP Audio
Built-in audio makes it easy to communicate while seamlessly resolving the problem.
Recordings
Save the camera sharing session for quality assurance or audit purposes
Mobile Device Management
Device Configuration and Restrictions
Control, monitor, and secure mobile devices like smartphones, tablets, and laptops across your business.
Application and Content Management
Configure, secure, and manage your Android, iOS, MacOS, and Windows devices. Easily enroll devices, deploy apps, set security policies, and more.
Device and Data Security
Real-time Analytics, Dashboards & Reports
Automated Device Enrollment and Business Policies
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Frequently asked questions

GoTo Resolve offers four plans: Standard, Premium, Remote Support Plus and Remote Access – each with different features and pricing based on your business’ needs such as the number of agents and number of devices being supported. Our most popular option is GoTo Resolve Standard, which includes unlimited remote sessions and ticketing, 1 agent and 25 devices along with our innovative Remote Execution feature. If you have a higher volume of agents and devices, you can choose to add on or contact our sales team for additional plan options.
When you purchase a monthly or annual GoTo Resolve plan, you get:
  • Full features and functionality aligned to the tier purchases for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges
  • 24-hour-a-day, 7-day-a-week support from our U.S.-based GoTo Resolve Global Customer Support team
  • Free upgrades
  • Access to training videos, help guides and best practices
Sign up for a free 14-day trial of GoTo Resolve and you will be able to use GoTo Resolve Standard tier, its mobile device support, and camera share support capabilities during the trial. We will notify you before your trial expires and you can decide to subscribe to a paid plan or let your trial expire into our Free plan.
Yes! Contact us to learn how GoTo Resolve is designed to make IT support easy no matter the company size. Learn about our different pricing options.  
Contact our in-house Global Customer Support.
Yes, you can make changes to your plan online at any time. Log in to your account at admin.goto.com, then click the Upgrade or Add Licenses buttons. You can also contact Global Customer Support to make any adjustments to your account.
We are required to collect any tax required by local laws, such as VAT (Value Added Tax) for all European Union countries and from all customers with UK billing addresses. Many U.S. states require sales tax as well.
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*Dedicated Onboarding Manager support is available on contracts of $5,000 USD and above.