Background Access and Monitoring - GoTo Resolve (formerly GoToAssist)

Fix problems and execute maintenance tasks – without interrupting users while they work.

Eliminate desk visits and minimize employee downtime.

Keep machines updated and in working order, without impacting employee workflows or slowing agents down. Background access lets you:

Improve productivity Fix issues without waiting for the user or device to become available.
Gain 360º visibility Reduce resolution time by viewing the environment before remoting in.
Speed up support Check system diagnostics and terminal access without interrupting end users.
Keep every device up to date Securely send, receive, and sync files and folders to any device.
Optimize your teams Maintain uptime consistency – regardless of location.

Empower agents to keep every endpoint working its best – regardless of user availability.

Pull system diagnostics like CPU, memory, network, processes, and more from any device without starting a remote session.
Access data from any device and bring that info right into the agent dashboard.
If real-time data doesn’t automatically populate, requesting it is easy as long as the remote access window is open.

Access a fully functional command prompt on any device without starting a remote session.
Most administrative tasks can be completed using access to the registry or command line.
Work on multiple tasks concurrently. There’s no need to wait for command job to finish running before starting other tasks.
Need to remote control a device? Use unattended access, located right in your dashboard.

View and transfer files from devices without starting a remote session.
Now, transferring files is as easy as drag and drop. Find the file you wish to transfer and quickly move it between machines.
Keep file sharing secure. Background access gives you quick and easy movement of files between devices.
Sharing files via email isn’t ideal. Sharing directly between machines is easier and more secure.

Advanced features and capabilities make more possible for remote and in-house teams.

Unattended access

Work on any machine, even without the end user present. Remote unattended access helps keep everyone up and running.

Learn More >
Mobile device support

Provide fast, frictionless remote technical support for virtually any mobile device running iOS, Android, or Chrome OS.

Learn More >
Agent collaboration

Don’t leave customers on wait on hold while agents hunt down answers. Bring senior problem solvers into a session or seamlessly hand off calls for expert assistance.

Learn More >