Offer support anytime, anywhere, with unattended access
GoTo Resolve unattended remote access lets you work on any machine, whenever the time is right.
Fix issues, even when employees aren’t there – so they can get more done when they are
From proactive updates to triaging problems, remote unattended access lets you view and control computers or servers – without an end user present.
- Install and deploy updates on off hours
- Fix an issue while the employee is offline
- Easily set up and assign company and user devices
What can you do with unattended access?
In this hybrid-work world, IT support should be flexible. Unattended access lets IT work proactively – so everyone can stay productive.
Deploy devices individually – or mass deploy across your environment. Flag or group devices for easy access. This goes for all your Windows, Mac, and (soon) Android devices.
Take advantage of fast, reliable one-click remote access, no matter the size your business. MSPs, internal IT, and IT admins can provide unattended support to company and user devices.
GoTo Resolve uses a zero trust security architecture to keep all devices safe. A signature key is required before each unattended remote access session to ensure endpoints stay protected.
When all you need is system information, GoTo Resolve's Device Quick View offers a behind-the-scenes window into the host's diagnostics, using background access in lieu of a remote session.
Try unattended access with your free GoTo Resolve trial
Whether it’s a datacenter server or a regular workstation, connect when you need to and keep everyone up and running.
GoTo Resolve is more than just unattended access
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Background Access
Get more done without disrupting work. Fix problems or execute maintenance tasks, without interrupting the current user’s workflow. -
IT automation
Free up your help desk for more valuable and rewarding work by automating routine, mundane tasks like software installation and updates. -
Security architecture
Go beyond the basic requirements with technology built with a security-first mindset and zero trust architecture that locks out malicious actors.
See what customers love about GoTo Resolve
GoTo Resolve at-a-glance
Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.
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Streamline support
Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation. -
Maximize productivity
Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. -
Make secure IT simple
With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.
FAQs
Unattended remote access software allows IT support teams to work on machines even when end users are not present. This capability enables proactive updates, issue triaging, and remote control of computers or servers without requiring user intervention, enhancing productivity and efficiency.
Yes, multiple agents can simultaneously view and control the customer screen, retrieve diagnostic information, and chat with each other and the customer during unattended remote access sessions. This helps enhance collaboration, reduce friction with complex issues, and lowers overall troubleshooting time.
Yes, GoTo Resolve is available in four plans, including remote access. The remote access plan is ideal for teams needing to connect to and control owned devices. It includes unattended remote access, multi-session handling, screen blanking, and more. Learn More about our unattended remote access software for comprehensive support solutions.
Start using unattended access with your free trial of GoTo Resolve.
Everyone can get more done when fixes can happen whenever, wherever.