LogMeIn Resolve is more than just conversational ticketing
Advanced features and capabilities make more possible for remote and in-house teams.
Simplify support with conversational ticketing
Modernize your help desk by plugging an IT support ticketing system right into the messaging platforms your teams are already using.
The easiest way to get the help they need
Keep business up and running, no matter where everyone’s working. Conversational ticketing in LogMeIn Resolve makes putting in an IT request as simple as sending a chat.
- Send requests to IT using businesses messaging platforms like MS Teams.
- Employees create tickets, and helpdesk agents manage them – all in one place.
- Streamlined service management prevents uncaptured requests and unresolved issues.
What can you do with conversational ticketing?
Solve problems from start to finish with our easy-to-use IT ticketing system.
Messaging ticket creation
- Simplify access to support by bringing the ticketing process onto business messaging platforms. Easily convert ad-hoc chat questions into tickets.
- Create a ticket in multiple ways, like directly engaging the app, selecting emojis, using action buttons, invoking a slash commands, and more.
- Easily review, comment and see status update on all tickets from the LogMeIn Resolve app, within the messaging platforms.
- Requesters shouldn’t have to ask questions twice – in a message and then again when submitting a ticket. With LogMeIn Resolve, it all gets done at once.
- Streamlined processes make it faster and easier than ever to get the resolutions needed to stay productive.
Messaging ticket creation
Messaging ticket creation
- Simplify access to support by bringing the ticketing process onto business messaging platforms. Easily convert ad-hoc chat questions into tickets.
- Create a ticket in multiple ways, like directly engaging the app, selecting emojis, using action buttons, invoking a slash commands, and more.
- Easily review, comment and see status update on all tickets from the LogMeIn Resolve app, within the messaging platforms.
- Requesters shouldn’t have to ask questions twice – in a message and then again when submitting a ticket. With LogMeIn Resolve, it all gets done at once.
- Streamlined processes make it faster and easier than ever to get the resolutions needed to stay productive.
Ticket management
Agent help desk web app
See what customers love about LogMeIn Resolve
LogMeIn Resolve at-a-glance
Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.
FAQs
Is LogMeIn Resolve IT support ticketing available on mobile?
What is LogMeIn Resolve’s IT ticketing process?