Simplify support with conversational ticketing
Modernize your help desk by plugging an IT support ticketing system right into the messaging platforms your teams are already using.
The easiest way to get the help they need
Keep business up and running, no matter where everyone’s working. Conversational ticketing in GoTo Resolve makes putting in an IT request as simple as sending a chat.
- Send requests to IT using businesses messaging platforms like MS Teams.
- Employees create tickets, and helpdesk agents manage them – all in one place.
- Streamlined service management prevents uncaptured requests and unresolved issues.
What can you do with conversational ticketing?
Solve problems from start to finish with our easy-to-use IT ticketing system.
Messaging ticket creation
- Simplify access to support by bringing the ticketing process onto business messaging platforms. Easily convert ad-hoc chat questions into tickets.
- Create a ticket in multiple ways, like directly engaging the app, selecting emojis, using action buttons, invoking a slash commands, and more.
- Easily review, comment and see status update on all tickets from the GoTo Resolve app, within the messaging platforms.
- Requesters shouldn’t have to ask questions twice – in a message and then again when submitting a ticket. With GoTo Resolve, it all gets done at once.
- Streamlined processes make it faster and easier than ever to get the resolutions needed to stay productive.
GoTo Resolve is more than just conversational ticketing
Advanced features and capabilities make more possible for remote and in-house teams.
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Help desk reporting
Dig into the details of support activity: From remote session data to ticketing metrics – see how your service measures up. -
Mobile device support
Provide fast, frictionless remote technical support for virtually any mobile device running iOS, Android, or Chrome OS. -
Unattended access
Work on any machine, even without the end user present. Remote unattended access helps keep everyone up and running.
See what customers love about GoTo Resolve
GoTo Resolve at-a-glance
Simplify problem-solving for both IT and employees. Receive requests, triage problems, and fix issues fast.
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Streamline support
Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation. -
Maximize productivity
Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. -
Make secure IT simple
With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.
FAQs
Yes - agents have access to full helpdesk functionality from the mobile app, for both Android and iOS. This allows agents to create and manage tickets on the go, allowing for instant updates and faster response times. With full functionality across desktop and mobile, agents have the flexibility to work form anywhere and from any device, making GoTo Resolve a robust IT support ticketing system.
GoTo Resolve's IT ticketing system can be customized to fit the unique needs of your organization.
- Customize the way end users submit tickets, via conversational ticketing, a helpdesk email, or customer portal.
- From there, assign the tickets as they come in to an agent, set a due date, priority level, etc.
- Agents can get a consolidated view of tickets and organize them with custom fields. They can also start remote support sessions directly from the ticket and collaborate with other agents via comments as well as attach any files.
- Finally, get insights on helpdesk performance with easy to build reports, enhancing the effectiveness of your IT support ticketing system.
Start using conversational ticketing with your free GoTo Resolve account
Make support simpler than ever with a ticketing system that works for everyone.