Refreshingly simple, remarkably secure IT management tools
Introducing GoTo Resolve: Everything you need to run your business from
anywhere – all in one place.
Modernize your help desk with conversational ticketing
Conversational ticketing plugs IT support right into the messaging tools your teams are already using.
- Create, manage, and close support tickets from within Microsoft Teams
- Start remote sessions over messaging
- Use web-based ticketing, conversational ticketing, or a combination to fit your needs
![GoTo Resolve interface showcasing an open support ticket accompanied by Microsoft team logo showcasing the integration between GoTo Resolve and popular messaging tools.](/-/media/images/url/it-management/features/subcontent/story-text-image-1.png?h=370&w=555&la=en&hash=D1D9E66C7C46FEC86C0084839A258E0F)
Provide mobile support on any device, from anywhere
Provide fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.
- Join sessions directly via SMS, PIN, link, or email
- Chat with agents via web browser or app
- Hand off or record mobile support sessions
![Young professional looking at cellular phone and smiling, accompanied by a GoTo Resolve interface example showcasing the ability to join a support session from virtually any device.](/-/media/images/url/it-management/features/subcontent/story-text-image-2.png?h=740&w=1110&la=en&hash=AE610699775809E9B9C6B3A2162120C2)
Stay safe with zero trust security architecture
Enterprise-grade security meets consumer-grade ease of use to securely keep your systems running.
- Banking-grade encryption
- Streamlined access management and provisioning
- Multi-factor authentication, SSO, and more
![Young professional sitting at cafe with headphones on look at laptop computer, accompanied by a GoTo Resolve interface example showcasing the added security of a signature key.](/-/media/images/url/it-management/features/subcontent/story-text-image-3.png?h=740&w=1110&la=en&hash=A7EE9C8397310F5E8325CB3D1E828BC1)
Save time and resources with remote IT automation
Unattended access and multi-session handling let agents and employees get more done, every day.
- Push scripts and tasks
- Leverage pre-written scripts
- First-of-its-kind zero trust access controls with remote execution
![GoTo Resolve interface showcasing remote execution tab with call-outs for adding file download, powershell execution, and MSI installation.](/-/media/images/url/it-management/features/subcontent/story-text-image-4.png?h=740&w=1110&la=en&hash=F8C5421EBAD072ADF3796A843C7E4369)
Organize your teams with the Admin Console
Manage user access and permissions the easy way: all in one centralized place.
- Set up user logins using Single Sign-On (SSO)
- Configure Two-Factor Authentication for users
- Set up streamlined help desk channels
![Manage user access and permissions the easy way: all in one centralized place](/-/media/images/url/it-management/features/subcontent/story-text-image-5.png?h=1480&w=2220&la=en&hash=7F1DEF5296B5F35A715FC65451997B03)
Deliver better resolutions with Agent Collaboration
Reduce hold times and get customers to the agents who are best equipped to help.
- Seamlessly hand off a remote session to another agent using Session Transfer
- Simultaneously view and control customer screens, retrieve diagnostics, and allow chat with between agents and customers with Multi Agent Collaboration
![Reduce hold times and get customers to the agents who are best equipped to help](/-/media/images/url/it-management/features/subcontent/story-text-image-6.jpg?h=1480&w=2220&la=en&hash=C3B3D5B3B6657867A446F9F003EA247D)
Keep all devices optimized with Background Access
Minimize downtime by fixing and maintaining machines, without impacting workflows.
- Assess issues early with Device Quick View
- Scan diagnostics using Remote Terminal Access
- Implement system updates with Background File Manager
![Minimize downtime by fixing and maintaining machines, without impacting workflows](/-/media/images/url/it-management/features/subcontent/story-text-image-7.jpg?h=1480&w=2220&la=en&hash=E50424A2C46474DB629AC5AACC7974B0)
Gain key insights with Help Desk Reporting
Keep track of your support sessions and monitor how teams are doing – and where they can improve.
- Gather valuable information, such as session duration and agent and end-user stats
- Accompany session records with detailed notes
- Use session metrics to make valuable decisions
![Keep track of your support sessions and monitor how teams are doing – and where they can improve](/-/media/images/url/it-management/features/subcontent/story-text-image-8.jpg?h=1502&w=2220&la=en&hash=2C3C4746882EEF3BEE4EF7F9345655F8)
Offer proactive support with Unattended Access
From routine updates to problem solving, view and control devices – without an end user present.
- Install and deploy updates on off hours
- Fix an issue while the employee is offline
- Set up and assign company and user devices
![From routine updates to problem solving, view and control devices – without an end user present.](/-/media/images/url/it-management/features/subcontent/story-text-image-9.jpg?h=1480&w=2370&la=en&hash=3190B1A5F356AE890B13E52F963FB270)
Ready to revolutionize IT?
Get more done, the easy way, with GoTo Resolve.