Success Story: Point Loma Nazarene University
Previously, Point Loma Nazarene University used a PBX phone solution, which was hosted on-premises; it lacked mobility options and offered very little beyond a physical phone on one of their physical campuses. The university was eager to expand their phone solution offerings to include mobility and flexibility to enable its multitude of teams across campuses to communicate effectively. GoTo Connect gave Kendall Johnson, Systems and Cloud Administrator, and his IT teams the time and freedom to focus on other critical tasks rather than constantly maintaining hardware and upgrading firmware, while GoTo Contact Center enabled call queueing to streamline calls to departments with high call volumes. Thanks to GoTo Connect and GoTo Contact Center, calls now run smoothly, departments can connect and communicate without issue, and Johnson and his IT colleagues no longer have to keep a constant eye on limping legacy systems.
Point Loma Nazarene University is a selective liberal arts university located in San Diego, California, and sits on a 90-acre campus overlooking the Pacific Ocean. In addition to more than 60 undergraduate areas of study, PLNU offers graduate program regional centers. The institution is one that’s committed to excellence and ongoing, holistic student development.
“Before COVID-19, Point Loma took the ‘in-person first and always’ stance. Within the last year, they have opened up to looking at fully remote or hybrid options for employees and staff. GoTo Connect goes with me and I’m not tied to a desk. It provides the flexibility we need.”
-Kendall Johnson
Systems and Cloud Administrator, Point Loma Nazarene University
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