Love GoToAssist? Meet GoTo Resolve.
Our most powerful remote support tool yet features secure device management, background access, ticketing, automation, and so much more.
Support and access any device, from anywhere
Deliver fast, frictionless remote support and access on virtually all Android, Chrome OS, or iOS devices.
- Join sessions directly via SMS, PIN, link, or email
- Easily remotely access device screens and transfer files
- Chat with agents using VoIP, your web browser, or the app
- Hand off or record mobile support sessions
Unify and automate IT management
Secure and maintain IT infrastructure with advanced remote monitoring and management (RMM) and proactive patch management.
- Mitigate cyber threat risk, automate IT tasks, and automatically manage endpoints
- Proactively detect needed patches with Customizable Alerting. Deploy updates while users work using Background Access
- Keep systems safely up and running in a single dashboard with Antivirus Management
Modernize your helpdesk
From traditional ticketing to conversational ticketing that plugs IT support into the tools you already use – choose the right solution for your team.
- Submit and manage tickets and start remote support sessions -- all within Microsoft Teams
- Offer one-click remote support sessions with integrated notes and recordings using Zendesk and ServiceNow
- Use the desktop agent console, web console, mobile app, or a combination to fit your needs
Explore all of GoTo Resolve’s powerful features
Our all-in-one IT tool offers everything you love about GoToAssist – plus so much more.
GoToAssist
GoTo Resolve
Robust remote support solution
Remote support sessions with VoIP
Remote sound from customer computers
Improved stream quality during remote sessions
Adjustable in-session stream quality settings
Background and in-session file manager
RMM (including patch management and antivirus management)
Helpdesk
Zero-Trust security access controls
Still using GoToAssist?
Don’t worry, we’re here to help with anything you need.
-
GoToAssist Support
Learn how to control a remote PC, Mac, or mobile device in seconds. -
GoToAssist See It Support
See it to solve it using your customer’s live-streaming camera feed. -
Service Desk Support
Create an oline support portal as a quick, simple way for customers to get help.
Frequently Asked Questions
GoTo Resolve is the next generation of GoToAssist – with all the features you know and love, plus enhancements like a modernized user interface, robust remote support, remote sound, VoIP, and smarter in-session file sharing capabilities. Added Zero Trust Security protects your business against security threats.
GoToAssist customers are invited to try GoTo Resolve risk-free – no commitment or purchase necessary. Contact Sales to go over GoTo Resolve plans and find the one that’s best for you. Not ready to try or purchase GoTo Resolve? You’ll continue to receive the same support and access to GoToAssist you’ve been using.
GoTo Resolve builds upon GoToAssist with enhanced features and functionalities. See a full list of GoTo Resolve’s features and plans here.
GoTo Resolve has a special Remote Support tier ideal for teams with a focus on ad-hoc remote sessions and ticketing. It includes Unlimited Instant Remote Support, Multi-Agent Collaboration, Helpdesk, and much more. Please have a look at our pricing page to learn more.
Let’s make IT easy together
See what our most powerful all-in-one IT support tool can do for your business.