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AI-enhanced excellence: delivering unparalleled customer experiences

Transform customer service and deliver exceptional results with cutting-edge conversational AI features like sentiment analysis and automatic call notes.

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GoTo Connect’s Sentiment & Topic Detection.

Smart insights and swift actions

Harness the power of AI to elevate productivity and quality management by receiving instant post-call summarization and call notes, reducing wrap-up time, average handling time (AHT), and enabling agents to give total focus during interactions.

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Improve the customer experience in real time

Proactively boost customer satisfaction with instant alerts for negative sentiments, empowering supervisors to intervene seamlessly to enhance the overall conversation, maintain customer loyalty, and achieve first contact resolution (FCR).

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Turn call data into actionable insights

Master the complexities of the customer experience through historical intent and sentiment trending, unlocking valuable insights for continuous customer satisfaction (CSAT) improvement.

Thumbnail showcasing the Queue Caller - Summary including overall sentiment and most mentioned topics.
"Sentiment and topic detection enables us to provide visibility to upper management to identify and address negative trends or topics where we didn't have visibility before. Management can now prioritize and focus on high level issues coming out of the contact center so we can rapidly address our customer's needs."
Customer Service Trainer Cosmetics & Personal Care Industry

See it, hear it, solve it: Real-time insights to elevate CX

Strive for service excellence by proactively managing discussed topics during voice calls, enabling supervisors to track and analyze specific topics and improving the ability to address customer needs effectively with topic flag detection.

  • Automating topic detection eliminates the need for reactive management and manual agent performance evaluations
  • Swift call escalation while optimizing agent performance
  • Ensure precise tracking of keywords and phrases for enhanced script adherence and insights aggregation for proactive issue resolution
GoTo Connect Contact Center dashboard showing real-time call escalation and agent performance optimization tools.

Elevate the customer experience and improve productivity with AI Chat Analysis

Expand the level of data-driven insights available to customer service supervisors and analysts, resulting in a better understanding of customer interactions.

Leverage conversational AI to see how customer sentiment is trending, zero in on problem areas, and help get every customer interaction back on track.

Recognize agents consistently generating positive experiences and identify coaching opportunities for those who aren't.

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  • 99.999% uptime

    Low bandwidth usage and distributed cloud architecture keep you up and running.

  • #1-rated support

    Our 24/7 customer support is #1 on the most trusted independent review sites.

  • Top-notch security

    Enterprise-grade security features and compliance with standards like SOC 2 Type II and GDPR keep your data safe.

Deliver unparalleled customer experiences

See how our conversational AI solutions elevate GoTo Contact Center.

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