It’s the end of the year, so it’s time to turn back the clock to Jive’s 2017 UCaaS technology predictions. Jive joined with UCaaS technology leaders inContact and Polycom to forecast how the industry would change during 2017. How did it shake out? You can judge for yourself how well we did. Here’s a quick recap of our predictions and what happened in 2017.

12/29/2017

Instead of being blindsided by unforeseen problems, we want you to be aware of challenges you may face while planning, promoting, and hosting your webinar.

12/28/2017

Is your company about to make an explainer video? This blog will outline the process and expectations to create a successful animated explainer video.

12/27/2017

The insurance world is changing rapidly. Hosted VoIP is not a cure all, but utilizing this technology can help adjusting insurance agencies.

12/20/2017

The 2018 projected IT budget is bountiful. To capitalize on this investment, there are a two things IT Directors need to do in their annual budget.

12/18/2017

As a small business owner, it’s easy to feel like the Resistance or Rebellion squaring off against the Empire. You’ve got less people and fewer resources than the big guns, but you’ve still got to find a way to win. While you’re waiting to see "The Last Jedi," here are a few Jedi-approved small business tips from Star Wars.

12/15/2017

While we’re hearing a lot from the perspective of everyday internet users, we also need to consider businesses that make the internet. . . well, their business. To better understand the effects a change in net neutrality may have on internet-based services and industries, I talked to Matt Peterson, a Jive co-founder and current CMO, about Ajit Pai’s FCC proposal.

12/14/2017

Customers have gained so much power that business can’t get away with a “buyer beware” mentality anymore. To remain competitive, customer service must adapt to a more comprehensive view of customer care. This more holistic view of a company’s relationship with a customer is called customer experience.

12/13/2017

Let’s talk TCO for mid market and enterprise legacy PBX systems and Hosted VoIP. What’s the true cost of an on-premises PBX system, and how does it compare to a cloud-based alternative?

12/08/2017